At a Glance
- Tasks: Lead a dynamic team to enhance customer service and operational efficiency in housing.
- Company: Join Aspire Housing, a Sunday Times Best Places to Work for two years running!
- Benefits: Enjoy 25 days holiday, ongoing training, and a generous pension scheme.
- Other info: Exciting opportunity for growth in a supportive and inclusive environment.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in leading teams and a passion for improving services.
Hybrid regular travel in and around Newcastle under Lyme. £39,259. Hours: 37, Contract type: permanent.
Delivering for people, dedicated to places. The Boards of Aspire Housing and whg have agreed to move forward with plans to merge, creating a new housing association with more than 32,000 homes across the Midlands. Would you like to work for a Sunday Times Best Places to Work organisation for the second-year running? Aspire Housing is going through an exciting period of transformation, introducing new roles to strengthen service delivery. As part of our 2026 focus, corporate plan and values, these roles will help us put customers at the heart of what we do and get the job right first time.
About the role: As our Resource Team Leader, you will lead the operational support function, creating a motivated, high-performing team that coordinates planned investment works and supports strong customer engagement. This includes boiler, kitchen and bathroom replacements, HHSRS programmes, and damp and mould remediation works. You will drive service excellence, efficient resource planning and positive outcomes for customers and the business.
You will lead, guide and coach a team of business support professionals to deliver a consistent, efficient and customer-focused service. You will embed right-first-time processes across workstreams, oversee operational support from initiation to completion, coordinate scheduling, maintain system accuracy, manage customer and contractor communications, support reporting and payments, and ensure compliance and administration are completed to a high standard.
What you’ll need to succeed: We are looking for a motivated, people-focused leader who can bring colleagues together around a shared purpose and build a culture of accountability, collaboration and continuous improvement. You will have experience leading and developing operational support teams, helping people perform at their best while maintaining strong service and operational standards. You will be confident improving ways of working, challenging inefficiencies and implementing practical solutions that benefit customers, colleagues and the organisation.
You will understand systems, processes and performance management, using data and insight to monitor performance, identify trends and support continuous improvement. You will be committed to high-quality service, consistent ways of working and giving your team the tools, knowledge and support to succeed. Strong relationship-building skills are essential, as you will work with colleagues, customers, contractors and other stakeholders to deliver effective services. You will also support change, promote new ways of working and keep your team engaged and focused through improvement.
Experience within housing, repairs, maintenance, compliance or property services would be advantageous. This is an exciting opportunity for a Team Leader who is passionate about developing people, improving services and delivering excellent operational performance. You will help embed consistent processes, maximise systems and technology, and create a simpler, more efficient service for our customers and communities.
If you are passionate about leading people, driving continuous improvement and delivering excellent customer outcomes, we would love to hear from you.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 25 days holiday + bank holidays + 3 concessionary days at Christmas.
- Comprehensive employee assistance programme.
- Ongoing training and development in your role.
- A full benefits and discounts platform.
- Holiday buy, tech and annual savings schemes.
- Volunteer days.
- Competitive rates of pay.
- A generous company pension scheme.
- Wellbeing and stay safe provisions to look after you at work.
This role is subject to a basic DBS check. NB Please note that we may close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications, so we encourage you to apply as soon as possible.
Closing date: 1st October. Interview date: WC 5th October.
Resource Team Leader - Home Operations in Newcastle upon Tyne employer: Aspire Housing Limited
Aspire Housing is an exceptional employer, recognised as one of the Sunday Times Best Places to Work, offering a supportive and collaborative work culture that prioritises employee well-being and development. With a commitment to a People First ethos, employees have access to meaningful growth opportunities while contributing to impactful change within the community through our ambitious Corporate Plan 2030. The flexibility of homeworking combined with the chance to engage in transformative projects makes this role particularly rewarding for those looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Team Leader - Home Operations in Newcastle upon Tyne
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Aspire Housing Limited, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resource Team Leader - Home Operations at Aspire Housing Limited.
We think you need these skills to ace Resource Team Leader - Home Operations in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Aspire Housing Limited
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
