At a Glance
- Tasks: Lead a dynamic team to enhance customer service and operational efficiency in housing.
- Company: Join Aspire Housing, a Sunday Times Best Places to Work for two years running!
- Benefits: Enjoy 25 days holiday, ongoing training, and a generous pension scheme.
- Other info: Exciting opportunity for growth in a supportive and inclusive environment.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in leading teams and a passion for improving services.
Hybrid regular travel in and around Newcastle under Lyme. £39,259. Hours: 37, Contract type: permanent.
Delivering for people, dedicated to places. The Boards of Aspire Housing and whg have agreed to move forward with plans to merge, creating a new housing association with more than 32,000 homes across the Midlands. Would you like to work for a Sunday Times Best Places to Work organisation for the second-year running? Aspire Housing is going through an exciting period of transformation, introducing new roles to strengthen service delivery. As part of our 2026 focus, corporate plan and values, these roles will help us put customers at the heart of what we do and get the job right first time.
About the role: As our Resource Team Leader, you will lead the operational support function, creating a motivated, high-performing team that coordinates planned investment works and supports strong customer engagement. This includes boiler, kitchen and bathroom replacements, HHSRS programmes, and damp and mould remediation works. You will drive service excellence, efficient resource planning and positive outcomes for customers and the business.
You will lead, guide and coach a team of business support professionals to deliver a consistent, efficient and customer-focused service. You will embed right-first-time processes across workstreams, oversee operational support from initiation to completion, coordinate scheduling, maintain system accuracy, manage customer and contractor communications, support reporting and payments, and ensure compliance and administration are completed to a high standard.
What you’ll need to succeed: We are looking for a motivated, people-focused leader who can bring colleagues together around a shared purpose and build a culture of accountability, collaboration and continuous improvement. You will have experience leading and developing operational support teams, helping people perform at their best while maintaining strong service and operational standards. You will be confident improving ways of working, challenging inefficiencies and implementing practical solutions that benefit customers, colleagues and the organisation.
You will understand systems, processes and performance management, using data and insight to monitor performance, identify trends and support continuous improvement. You will be committed to high-quality service, consistent ways of working and giving your team the tools, knowledge and support to succeed. Strong relationship-building skills are essential, as you will work with colleagues, customers, contractors and other stakeholders to deliver effective services. You will also support change, promote new ways of working and keep your team engaged and focused through improvement.
Experience within housing, repairs, maintenance, compliance or property services would be advantageous. This is an exciting opportunity for a Team Leader who is passionate about developing people, improving services and delivering excellent operational performance. You will help embed consistent processes, maximise systems and technology, and create a simpler, more efficient service for our customers and communities.
If you are passionate about leading people, driving continuous improvement and delivering excellent customer outcomes, we would love to hear from you.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 25 days holiday + bank holidays + 3 concessionary days at Christmas.
- Comprehensive employee assistance programme.
- Ongoing training and development in your role.
- A full benefits and discounts platform.
- Holiday buy, tech and annual savings schemes.
- Volunteer days.
- Competitive rates of pay.
- A generous company pension scheme.
- Wellbeing and stay safe provisions to look after you at work.
This role is subject to a basic DBS check. NB Please note that we may close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications, so we encourage you to apply as soon as possible.
Closing date: 1st October. Interview date: WC 5th October.
Resource Team Leader - Home Operations in Newcastle upon Tyne employer: Aspire Housing Limited
Aspire Housing is an exceptional employer, recognised as one of the Sunday Times Best Places to Work, offering a supportive and collaborative work culture that prioritises employee well-being and development. With a commitment to a People First ethos, employees have access to meaningful growth opportunities while contributing to impactful change within the community through our ambitious Corporate Plan 2030. The flexibility of homeworking combined with the chance to engage in transformative projects makes this role particularly rewarding for those looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Team Leader - Home Operations in Newcastle upon Tyne
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Resource Team Leader - Home Operations at Aspire Housing Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Aspire Housing Limited or be willing to refer you for that Resource Team Leader - Home Operations position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Aspire Housing Limited who’s on the lookout for their next Resource Team Leader - Home Operations star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Resource Team Leader - Home Operations role at Aspire Housing Limited!
We think you need these skills to ace Resource Team Leader - Home Operations in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Aspire Housing Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Aspire Housing Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Aspire Housing Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
