Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the complaints service and ensure customers feel heard and supported.
- Company: Join a Sunday Times Best Places to Work organisation.
- Benefits: Competitive salary, homeworking flexibility, and opportunities for meaningful change.
- Why this job: Make a real difference by improving customer experiences and driving positive change.
- Qualifications: Proven leadership skills and experience in handling complex complaints.
- Other info: Opportunity to build relationships with senior stakeholders and influence policy.
The predicted salary is between 40500 - 48500 £ per year.
Homeworking with some travel to Newcastle under Lyme.
£45,250
Would you like to work for a Sunday Times Best Places to Work organisation? Do you believe in the power of listening, learning, and doing the right thing for customers every time? Are you an experienced leader who can inspire high standards, champion fairness, and drive meaningful change? If so, this role could be perfect for you.
We’re looking for a Customer Complaints Manager to lead our centralised complaints service and ensure that every customer who raises a concern feels heard, respected, and supported. You’ll set the tone for excellent complaint handling across the organisation, guiding your team, shaping policy and practice, and ensuring full compliance with the Housing Ombudsman’s Complaint Handling Code.
This is a role where your leadership will genuinely make a difference. You’ll oversee Stage 2 and high-risk cases, build strong relationships with senior stakeholders, coordinate our responses to the Housing Ombudsman, and use insight from complaints to improve services and outcomes for our customers.
If you’re driven by doing what’s right, confident in navigating complex cases, and passionate about helping others grow, we’d love to hear from you.
Closing date: 29th March. Interviews will be held during w/c 6th April.
Customer Complaints Manager in Newcastle upon Tyne employer: Aspire Housing Limited
Contact Detail:
Aspire Housing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in customer service or complaints management. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaint handling and leadership. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've turned complaints into positive outcomes. This will demonstrate your commitment to doing what's right for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Complaints Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in handling customer complaints. We want to see how your skills align with our values of listening, learning, and doing the right thing for customers.
Showcase Your Leadership Skills: As a Customer Complaints Manager, your leadership is key! Use your application to demonstrate how you've inspired teams and driven change in previous roles. We love seeing examples of how you've set high standards and championed fairness.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand. Highlight your achievements and experiences without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining a Sunday Times Best Places to Work!
How to prepare for a job interview at Aspire Housing Limited
✨Know Your Stuff
Make sure you understand the Housing Ombudsman’s Complaint Handling Code inside out. Familiarise yourself with the key principles and how they apply to customer complaints. This will show that you're not just a leader, but someone who truly understands the framework you'll be working within.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired teams in the past. Think about specific situations where you’ve championed fairness or driven meaningful change. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate Empathy
As a Customer Complaints Manager, empathy is key. Be ready to discuss how you handle difficult conversations and ensure customers feel heard and respected. Share stories that highlight your ability to listen actively and resolve issues effectively.
✨Build Relationships
Think about how you would build strong relationships with senior stakeholders. Prepare to discuss your approach to collaboration and communication. Highlight any past experiences where you successfully coordinated responses or worked with various teams to improve services.