Damp and Mould Diagnostic Officer Newcastle under Lyme & surrounding areas £34,107 Delivering for people, dedicated to places We're looking for a Technical Triage Officer to be the first point of contact for damp, mould, condensation and repair concerns across our homes. Using remote monitoring technology, property knowledge and great customer service skills, you'll assess cases, identify risks, provide practical advice, and ensure customers get the right support quickly. What you'll do * Assess damp, mould, condensation and repair cases remotely. * Review environmental data, resident information, photos and property records. * Identify likely causes and determine the best course of action. * Provide customers with advice on ventilation, heating and moisture control. * Escalate complex cases to surveyors, repairs teams or specialist contractors. * Produce clear reports and maintain accurate records. * Support repairs scheduling and, on occasion, attend properties to carry out mould washes or minor remedial works. * Help drive proactive housing safety and compliance, including supporting Awaab's Law requirements. What we're looking for * Experience in social housing, property maintenance, repairs diagnostics or a similar environment. * Strong knowledge of damp, mould, condensation and ventilation principles. * Understanding of HHSRS and Awaab's Law. * Ability to diagnose property issues and recommend repairs remotely. * Experience using property management systems, digital monitoring tools or similar technology. * Excellent communication and customer service skills. * Relevant trade background or property maintenance experience. * Full UK driving licence and willingness to travel when required. Why join us? This is an opportunity to make a real difference to customers' lives while working in a forward-thinking team that uses technology, data and expertise to improve homes and communities. You'll have the chance to develop your skills, contribute to innovation, and help deliver outstanding customer outcomes every day. Ready to make an impact? We'd love to hear from you. The Boards of Aspire Housing and whg have agreed to move forward with plans to merge, creating a new housing association with more than 32,000 homes across the Midlands. We are going through an exciting period of transformation at Aspire Housing. As part of our improved way of working, we are introducing a number of new roles to support our service delivery teams. As part of our 2026 focus and in line with our corporate plan and values, we recognise the importance of “putting the customer at the heart of what we do and getting the job right first time” for them. These new roles are an integral part of the team to meet the needs of our customers and the business
Locations
Damp and Mould Diagnostic Officer in Basford, Stoke-on-Trent employer: Aspire Housing Limited
Aspire Housing is an exceptional employer, recognised as one of the Sunday Times Best Places to Work, offering a supportive and collaborative work culture that prioritises employee well-being and development. With a commitment to a People First ethos, employees have access to meaningful growth opportunities while contributing to impactful change within the community through our ambitious Corporate Plan 2030. The flexibility of homeworking combined with the chance to engage in transformative projects makes this role particularly rewarding for those looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Damp and Mould Diagnostic Officer in Basford, Stoke-on-Trent
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Aspire Housing Limited, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Damp and Mould Diagnostic Officer at Aspire Housing Limited.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Aspire Housing Limited
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
