At a Glance
- Tasks: Supervise the Resource team and ensure top-notch customer service.
- Company: Aspire Defence Services Limited, a dynamic and innovative workplace.
- Benefits: Up to £35,000 salary, 25 days leave, and great employee perks.
- Other info: Tobacco-free environment with excellent career growth opportunities.
- Why this job: Join a dedicated team supporting the armed forces and make a real impact.
- Qualifications: GCSE English and Maths at Grade C or above; supervisory experience required.
The predicted salary is between 35000 - 35000 £ per year.
Join our Team as a Resource Allocator Supervisor at Aspire Defence Services Limited (ADSL).
Salary: Up to £35,000 per annum
Hours: 37.5 hours per week, no weekends
Location: Tidworth
Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven Resource Allocator Supervisor to be part of our exciting journey.
What We Offer:
- Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday
- Pension Plan: Contributory Company Pension Plan matched up to 6%
- Insurance: Individual life assurance and personal accident cover
- Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets
- Reward and Recognition: Celebrate outstanding achievements
- Employee Assistance Program: Funded program with onsite mental health first aiders
Your Role:
- You will be supervising the Resource team to ensure contractual performance indicators and customer service standards are achieved.
- You will be managing staffing levels, creating rotas and supporting training and development through performance reviews.
- Oversight of CAFM system and implementing allocation.
- You will be ensuring calls, emails and customer requests are actioned in line with Resource procedures and required timescales.
- You will be monitoring team performance, conducting call quality reviews and providing regular feedback to staff.
- You will be producing reports, maintaining Resource systems and ensuring compliance with contractual requirements.
- You will be building effective relationships with customers, contractors and internal teams while supporting out-of-hours operations.
What We’re Looking For:
- Qualifications: You will hold GCSE English Language and Maths at Grade C or above, or equivalent qualifications.
- Experience: You will have proven supervisory experience within a helpdesk environment, the ability to work to targets and deadlines, experience using Microsoft Office packages, and the ability to work effectively under pressure both independently and as part of a team.
- Skills: You will have strong interpersonal and customer service skills, excellent communication abilities, and the capability to lead, motivate and develop a team while maintaining high standards of performance.
Additional Information:
- The Garrisons are tobacco-free working environments.
- Security clearance is required prior to starting with us.
- We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.
- Please note, this vacancy may close early if we receive a high volume of applications.
Ready to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.
Resource Allocator Supervisor in Tidworth employer: Aspire Defence Services Limited
Aspire Defence Services Limited (ADSL) is an exceptional employer that prioritises employee well-being and professional growth. Located in Warminster, we offer a supportive work culture with generous benefits including a contributory pension plan, subsidised commuting, and access to a range of employee perks. Join us to be part of a dynamic team where your contributions are recognised and valued, all while supporting the armed forces in a meaningful way.
Contact Details:
Aspire Defence Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resource Allocator Supervisor in Tidworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aspire Defence Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aspire Defence Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resource Allocator Supervisor in Tidworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aspire Defence Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at Aspire Defence Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aspire Defence Services Limited!
How to prepare for a job interview at Aspire Defence Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
