At a Glance
- Tasks: Support users with IT processes and manage service requests efficiently.
- Company: Aspire Defence Services Limited, a dynamic and innovative team.
- Benefits: Up to £31,500 salary, 25 days leave, health insurance, and gym discounts.
- Other info: Tobacco-free environment with excellent career growth opportunities.
- Why this job: Join a rewarding role that supports the armed forces and enhances your IT skills.
- Qualifications: Relevant IT qualifications and experience in service management preferred.
Join our Team as an IT Service Analyst at Aspire Defence Services Limited (ADSL).
Salary: Up to £31,500 per annum
Hours: 37.5 hours per week, no weekends
Location: Tidworth
Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven IT Service Analyst to be part of our exciting journey.
What We Offer:
- Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday
- Pension Plan: Contributory Company Pension Plan matched up to 6%
- Insurance: Individual life assurance and personal accident cover
- Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets
- Reward and Recognition: Celebrate outstanding achievements
- Employee Assistance Program: Funded program with onsite mental health first aiders
Your Role:
- Act as advisor to service users on IT processes so they are well understood and service user requirements
- Track and manage open tickets for users, ensuring that escalations are raised where necessary to ensure user expectations are met
- Manage hardware for starters and leavers, onboarding, requests for accounts etc.
- Provide 'white glove' service where necessary to manage VIP issues
- User device enrollment, break fix, deployment etc.
- Capture information during major incidents and communicate impact/updates to business
- Ensure service management master data is accurate and kept up to date
What We’re Looking For:
- Qualifications: ITIL (desirable), Relevant IT qualification (CompTIA, Microsoft fundamentals, BTEC, HNC/DC)
- Experience: Working within Service management, end user computing, IT support, managing incidents and service requests through to resolution and working to SLA's and prioritising workload in a busy environment
- Skills: Strong customer service focus with a passion for getting things right first time, awareness of service processes such as starter/leaver, working knowledge of the principles of ITIL incident, problem, change and a collaborator and team player
Additional Information:
- The Garrisons are tobacco-free working environments.
- Security clearance is required prior to starting with us.
- We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.
- Please note, this vacancy may close early if we receive a high volume of applications.
Ready to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.
IT Service Analyst in Tidworth employer: Aspire Defence Services Limited
Aspire Defence Services Limited (ADSL) is an excellent employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of the defence sector. Employees benefit from a competitive package that includes generous annual leave and comprehensive insurance, alongside ample opportunities for professional growth and development within a supportive environment. Working at ADSL not only means contributing to secure technology solutions but also being part of a team that values your expertise and fosters a sense of purpose.
Contact Details:
Aspire Defence Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Analyst in Tidworth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Aspire Defence Services Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Aspire Defence Services Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Aspire Defence Services Limited!
✨Direct Apply to Aspire Defence Services Limited
Let's not forget to apply directly through the Aspire Defence Services Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Analyst in Tidworth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Aspire Defence Services Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Aspire Defence Services Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Aspire Defence Services Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
