At a Glance
- Tasks: Support users with IT processes and manage service requests efficiently.
- Company: Aspire Defence Services Limited, a dynamic and innovative team.
- Benefits: Up to £31,500 salary, 25 days leave, health insurance, and gym discounts.
- Other info: Tobacco-free environment with excellent career growth opportunities.
- Why this job: Join a rewarding role that supports the armed forces and enhances your IT skills.
- Qualifications: Relevant IT qualifications and experience in service management preferred.
Join our Team as an IT Service Analyst at Aspire Defence Services Limited (ADSL).
Salary: Up to £31,500 per annum
Hours: 37.5 hours per week, no weekends
Location: Tidworth
Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven IT Service Analyst to be part of our exciting journey.
What We Offer:
- Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday
- Pension Plan: Contributory Company Pension Plan matched up to 6%
- Insurance: Individual life assurance and personal accident cover
- Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets
- Reward and Recognition: Celebrate outstanding achievements
- Employee Assistance Program: Funded program with onsite mental health first aiders
Your Role:
- Act as advisor to service users on IT processes so they are well understood and service user requirements
- Track and manage open tickets for users, ensuring that escalations are raised where necessary to ensure user expectations are met
- Manage hardware for starters and leavers, onboarding, requests for accounts etc.
- Provide 'white glove' service where necessary to manage VIP issues
- User device enrollment, break fix, deployment etc.
- Capture information during major incidents and communicate impact/updates to business
- Ensure service management master data is accurate and kept up to date
What We’re Looking For:
- Qualifications: ITIL (desirable), Relevant IT qualification (CompTIA, Microsoft fundamentals, BTEC, HNC/DC)
- Experience: Working within Service management, end user computing, IT support, managing incidents and service requests through to resolution and working to SLA's and prioritising workload in a busy environment
- Skills: Strong customer service focus with a passion for getting things right first time, awareness of service processes such as starter/leaver, working knowledge of the principles of ITIL incident, problem, change and a collaborator and team player
Additional Information:
- The Garrisons are tobacco-free working environments.
- Security clearance is required prior to starting with us.
- We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.
- Please note, this vacancy may close early if we receive a high volume of applications.
Ready to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.
IT Service Analyst in Tidworth employer: Aspire Defence Services Limited
Aspire Defence Services Limited (ADSL) is an excellent employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of the defence sector. Employees benefit from a competitive package that includes generous annual leave and comprehensive insurance, alongside ample opportunities for professional growth and development within a supportive environment. Working at ADSL not only means contributing to secure technology solutions but also being part of a team that values your expertise and fosters a sense of purpose.
Contact Details:
Aspire Defence Services Limited Recruitment Team
