Helpdesk Operator (14 Month FTC) in Tidworth

Join our Team at Aspire Defence Services Limited (ADSL).

Salary: Up to £26,900 per annum

Hours: 37.5 hours per week, no weekends

Location: Tidworth

Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven Helpdesk Operator (14 Month FTC) to be part of our exciting journey. As the first point of contact, you will act as a central communication hub, supporting customers and internal teams while ensuring all calls, incidents, and requests are accurately recorded and managed in line with company processes.

What We Offer:

• Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday
• Pension Plan: Contributory Company Pension Plan matched up to 6%
• Insurance: Individual life assurance and personal accident cover
• Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets
• Reward and Recognition: Celebrate outstanding achievements
• Employee Assistance Program: Funded program with onsite mental health first aiders

Your Role:

• You will be acting as the first point of contact for customers, logging and managing calls, incidents, and service requests accurately within company systems.
• You will be applying contract knowledge and performance standards to ensure all jobs are recorded correctly and meet key performance indicators.
• You will be supporting communication across the business, including incidents and military exercises, acting as a central coordination point.
• You will be maintaining accurate records, producing reports, and updating systems in line with escalation processes and company requirements.
• You will be liaising with engineers and other teams to allocate work, improve job descriptions, and support efficient service delivery.
• You will be providing administrative support and conducting customer call backs while maintaining excellent customer service standards.

What We’re Looking For:

• Qualifications: You will have English and Maths GCSEs at grade C or above, supporting your ability to communicate effectively and manage administrative tasks accurately.
• Experience: You will have proven experience within a customer service environment, demonstrating the ability to work both independently and as part of a team, meeting targets and deadlines while delivering high levels of service.
• Skills: You will demonstrate strong interpersonal and communication skills, an excellent telephone manner, and the ability to work under pressure, alongside strong administration skills and confidence using Microsoft Office packages.
• Experience & Knowledge: Experience working within a customer service or helpdesk environment. Knowledge of administrative systems and accurate data entry processes. Understanding of working within a fast-paced environment with multiple priorities.
• Desirable: NVQ or equivalent qualification in Customer Service. Full UK driving licence. Understanding of facilities management or contract-based environments.
• Skills: Ability to communicate clearly and build effective working relationships across teams and with customers. Customer-focused approach with a commitment to delivering high-quality service. Ability to understand organisational goals and adapt to change within the business.

Additional Information:

• Our garrisons are tobacco-free working environments.
• Security clearance is required prior to starting with us.
• We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.
• Please note, this vacancy may close early if we receive a high volume of applications.

Ready to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.