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- Tasks: Provide top-notch customer service and support for military exercises and incidents.
- Company: Join Aspire Defence Services Limited, a dynamic team supporting the armed forces.
- Benefits: Enjoy 25 days annual leave, pension plan, and access to exclusive employee benefits.
- Other info: Tobacco-free workplace with strong career growth opportunities.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, plus customer service experience required.
The predicted salary is between 26955 - 26955 £ per year.
Join Our Team as a Customer Service Operator at Aspire Defence Service Limited (ADSL).
Salary: £26,955 per annum plus Unsociable Allowance
Hours: 37.5 hours per week, shifts including nights, no weekends
Location: Tidworth and Bulford
Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven Customer Service Operator to be part of our exciting journey.
What We Offer:
- Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday
- Pension Plan: Contributory Company Pension Plan matched up to 6%
- Insurance: Individual life assurance and personal accident cover
- Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets
- Reward and Recognition: Celebrate outstanding achievements
- Employee Assistance Program: Funded program with onsite mental health first aiders
Your Role:
- Understand the different contracts held by ADSL (PAC / additional contracts) and how this changes the way jobs are logged.
- To understand and apply FM contract knowledge (including a variety of performance indicators) to ensure calls are logged accurately into IFS.
- Provide a central node / communication centre to assist with all incidents / military exercises.
- Accurately log information within Case, an administrative module within IFS used for bookings, incidents, complaint / compliments, military exercises.
- Liaise with BMS triage to minimise engineer attendance / improve job description, constantly improving the technical knowledge within the team.
- Produce accurate reports for partners and other departments.
- Support both Day and OOH engineers in all matters including allocation and job analysis.
- Provide administrative support to other departments within the business (Sodexo Estimates, Purchase orders, Surveys, assetisation etc).
- Build strong working relationships with OOH Engineers, ensuring priority jobs are allocated and responded to within the relevant timescale.
What We’re Looking For:
- Qualifications: English Language and Maths GCSE grade C or above.
- Experience: Proven experience of working in a customer service environment, with excellent telephone manner and interpersonal skills both internally and with stakeholders.
- Skills: Understands how ADSL operates and the impact that actions and decisions have on the business. Communicates clearly and uses effective methods to deliver the message. Committed to putting customers first and delivers high quality service that meets or exceeds expectations of both internal and external customers. Collaborates well with others, builds strong relationships both internally and externally, and is also capable of working independently and under pressure.
- Driving Licence: Full UK valid driving licence required.
Additional Information:
- Our garrisons are tobacco-free working environments.
- Security clearance is required prior to starting with us.
- We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.
- Please note, this vacancy may close early if we receive a high volume of applications.
Ready to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.
Customer Service Operator (Helpdesk) in Tidworth employer: Aspire Defence Services Limited
Contact Detail:
Aspire Defence Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator (Helpdesk) in Tidworth
✨Tip Number 1
Get to know the company inside out! Research Aspire Defence Services Limited and understand their values, mission, and the specifics of the Customer Service Operator role. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers and internal teams, make sure you can articulate your thoughts clearly. Consider doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at ADSL. So, get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Operator (Helpdesk) in Tidworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our team at ADSL and how your background aligns with our mission. Keep it concise but engaging, and let your personality come through.
Showcase Your Communication Skills: Since this role involves liaising with various teams and stakeholders, make sure your written application demonstrates your clear communication style. Use straightforward language and avoid jargon to ensure we understand your message.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely. Plus, you'll find all the details you need about the role and our company!
How to prepare for a job interview at Aspire Defence Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research Aspire Defence Services Limited. Understand their mission, values, and the specific contracts they handle. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their goals.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. Highlighting these moments will demonstrate your commitment to providing high-quality service.
✨Familiarise Yourself with the Tools
Get to grips with the tools mentioned in the job description, like IFS and Case. If you have experience with similar systems, mention that. If not, do a bit of research to understand how they work. Showing that you're proactive about learning new software can set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about team dynamics, the types of incidents you'll be handling, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.