At a Glance
- Tasks: Provide top-notch customer service and support military operations in a dynamic environment.
- Company: Join Aspire Defence Services Limited, where innovation and teamwork thrive.
- Benefits: Enjoy 25 days annual leave, pension plan, and access to exclusive employee discounts.
- Other info: Tobacco-free workplace with opportunities for career growth and development.
- Why this job: Make a real difference while supporting the armed forces in a rewarding role.
- Qualifications: GCSEs in English and Maths, plus customer service experience and strong admin skills.
The predicted salary is between 22000 - 29000 £ per year.
Join Our Team as a Customer Service Operator at Aspire Defence Service Limited (ADSL). Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven Customer Service Operator to be part of our exciting journey.
Salary: £25,900 per annum plus Unsociable Allowance
Hours: 37.5 hours per week, shifts including nights, no weekends
Location: Tidworth and Bulford
What We Offer:
- Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday
- Pension Plan: Contributory Company Pension Plan matched up to 6%
- Insurance: Individual life assurance and personal accident cover
- Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets
- Reward and Recognition: Celebrate outstanding achievements
- Employee Assistance Program: Funded program with onsite mental health first aiders
Your Role:
- Understand the different contracts held by ADSL (PAC / additional contracts) and how this changes the way jobs are logged.
- To understand and apply FM contract knowledge (including a variety of performance indicators) to ensure calls are logged accurately into IFS.
- Provide a central node / communication centre to assist with all incidents / military exercises.
- Accurately log information within Case, an administrative module within IFS used for bookings, incidents, complaint / compliments, military exercises.
- Liaise with BMS triage to minimise engineer attendance / improve job description, constantly improving the technical knowledge within the team.
- Produce accurate reports for partners and other departments.
- Support both Day and OOH engineers in all matters including allocation and job analysis.
- Provide administrative support to other departments within the business (Sodexo Estimates, Purchase orders, Surveys, assetisation etc).
- Build strong working relationships with OOH Engineers, ensuring priority jobs are allocated and responded to within the relevant timescale.
What We’re Looking For:
- Qualifications: English Language and Maths GCSE grade C or above.
- Experience: Proven experience of working in a customer service environment, with excellent telephone manner and interpersonal skills both internally and with stakeholders. Strong administration and Microsoft skills.
- Skills: Understands how ADSL operates and the impact that actions and decisions have on the business. Communicates clearly and uses effective methods to deliver the message. Committed to putting customers first and delivers high quality service that meets or exceeds expectations of both internal and external customers. Collaborates well with others, builds strong relationships both internally and externally, and is also capable of working independently and under pressure.
- Driving Licence: Full UK valid driving licence required.
Additional Information:
- Our garrisons are tobacco‑free working environments.
- Security clearance is required prior to starting with us.
- We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.
- Please note, this vacancy may close early if we receive a high volume of applications.
Ready to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.
Customer Service Operator in Tidworth employer: Aspire Defence Services Limited
Aspire Defence Services Limited (ADSL) is an excellent employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of the defence sector. Employees benefit from a competitive package that includes generous annual leave and comprehensive insurance, alongside ample opportunities for professional growth and development within a supportive environment. Working at ADSL not only means contributing to secure technology solutions but also being part of a team that values your expertise and fosters a sense of purpose.
Contact Details:
Aspire Defence Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator in Tidworth
✨Tip Number 1
Get to know the company! Research Aspire Defence Services Limited and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Operator, you'll need to communicate clearly and effectively. Try role-playing common customer service scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the ADSL team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Operator in Tidworth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience and skills. We want to see how you can bring value to our team, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would interact with customers and colleagues.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've successfully resolved customer issues in the past. This will show us that you’re not just about taking calls but also about providing solutions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aspire Defence Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research Aspire Defence Services Limited. Understand their contracts, services, and how they operate. This knowledge will not only impress your interviewers but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a customer or resolved a difficult issue. This will demonstrate your commitment to providing high-quality service.
✨Practice Effective Communication
Since the role requires excellent communication skills, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member to get comfortable with speaking about your experiences and answering common interview questions.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
