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For Companies At a Glance
- Tasks: Be the go-to person for clients, managing calls and emails like a pro.
- Company: Join a dynamic facilities management team in Motherwell.
- Benefits: Earn £26,000 - £28,000, enjoy 31 days off, and a pension contribution.
- Why this job: Thrive in a fast-paced environment while solving real problems for clients.
- Qualifications: Experience in facilities management and strong CAFM system knowledge required.
- Other info: Great opportunity for career growth and mentoring new team members.
The predicted salary is between 22600 - 28400 £ per year.
Overview
Facilities Management, £26,000 - £28,000 (DOE), Motherwell, 31 days annual leave
Benefits
- Salary between £26,000 and £28,000 per year.
- Paid 40-hour working week, Monday to Friday, 8:00 AM - 5:00 PM. One-hour lunch break.
- Employer pension contribution of 3%.
- 31 days annual leave (currently under review).
Responsibilities
- Act as the first point of contact for clients, managing inbound calls and emails efficiently.
- Accurately log, update, and manage all service requests within the CAFM system.
- Allocate resources appropriately to reactive and planned maintenance tasks.
- Schedule maintenance jobs and coordinate with engineers and subcontractors to ensure timely attendance and completion.
- Monitor job progress, ensuring service level agreements (SLAs) are met and escalating issues when required.
- Provide regular updates to clients on job status and planned works.
- Maintain accurate client, job, and compliance documentation records.
- Generate reports on job status, SLA performance, and customer satisfaction.
- Support operational teams to ensure high standards of service delivery.
- Assist with mentoring new team members and sharing best practices during team meetings.
Requirements
- Driving License
- Proven experience working on a busy facilities management helpdesk.
- Strong working knowledge of CAFM systems.
- Excellent organisational and multitasking skills with the ability to prioritise workloads.
- Strong problem-solving skills and the ability to work effectively in a high-pressure environment.
- Proficiency in Microsoft Office (Teams, Word, Excel, Outlook).
- Confident communication skills and a customer-focused approach.
We are seeking an experienced Helpdesk Coordinator to join a fast-paced and customer-focused environment. This role is ideal for someone who thrives under pressure, enjoys problem-solving, and has strong experience working with CAFM systems in a busy facilities setting.
Helpdesk Coordinator in Motherwell employer: Aspirare Recruitment
Contact Detail:
Aspirare Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator in Motherwell
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have a lead on a Helpdesk Coordinator role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to helpdesk coordination and CAFM systems. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially in high-pressure environments. This will demonstrate your fit for the fast-paced nature of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Helpdesk Coordinator in Motherwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management and working with CAFM systems. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Coordinator role. Share specific examples of how you've managed service requests or improved client satisfaction in previous roles.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your confident communication style. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aspirare Recruitment
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems before the interview. Be ready to discuss your experience with them and how you've used them to manage service requests effectively in the past.
✨Show Off Your Organisational Skills
Prepare examples that showcase your organisational and multitasking abilities. Think of specific situations where you successfully prioritised workloads or managed multiple tasks simultaneously, especially in a busy helpdesk environment.
✨Demonstrate Problem-Solving Prowess
Be ready to share instances where you faced challenges and how you resolved them. Highlight your strong problem-solving skills and how they helped maintain service level agreements (SLAs) in previous roles.
✨Communicate Confidently
Practice your communication skills ahead of time. Since this role involves being the first point of contact for clients, ensure you can convey information clearly and confidently, both verbally and in writing.
