At a Glance
- Tasks: Manage client accounts, build relationships, and ensure top-notch service delivery.
- Company: Join a growing organisation with a supportive management team.
- Benefits: Competitive salary, company vehicle, mobile phone, laptop, and ongoing training.
- Other info: Great career progression opportunities in a collaborative team.
- Why this job: Be the key contact for clients and drive account growth in a dynamic environment.
- Qualifications: Experience in account management or client relations, strong communication skills required.
The predicted salary is between 33000 - 33000 £ per year.
Account Manager, Competitive Salary, Permanent Opportunity
Benefits
- Competitive salary, depending on experience.
- Company vehicle or car allowance, mobile phone and laptop provided.
- Ongoing training, career progression, and long-term opportunities within a growing organisation.
- Pension scheme and a supportive management team committed to your success.
Key Responsibilities
- Act as the main point of contact for a portfolio of client accounts, building strong and lasting relationships.
- Conduct regular client meetings and service reviews to ensure contractual expectations are met.
- Monitor service delivery, SLA performance, KPIs, outstanding reactive jobs, planned maintenance, Work in Progress, quotations, engineer attendance, and completion times.
- Proactively resolve escalated issues and work closely with internal departments to deliver excellent customer service.
- Prepare monthly performance reports, review service trends, and recommend operational improvements.
- Monitor contract performance, support invoice queries, identify additional business opportunities, and contribute to contract renewals and account growth.
- Collaborate with operational, technical, planning, commercial, and engineering teams to ensure efficient service delivery across all accounts.
Experience & Requirements
- Previous experience in an Account Manager, Contract Manager, or Client Relationship role.
- Background within Facilities Management, Building Maintenance, Property Services, Construction, Engineering, Housing Maintenance, or a similar industry.
- Experience managing service contracts, KPIs, SLAs, planned and reactive maintenance, and client reporting.
- Strong communication and relationship-building skills with a customer-focused approach.
- Highly organised with the ability to manage multiple priorities and meet deadlines.
- Commercially aware with experience monitoring quotations, Work in Progress, and contract performance.
- Proficient IT skills, with experience using CAFM systems (Job Logic experience would be advantageous).
- Full UK Driving Licence required
Account Manager in East Kilbride employer: Aspirare Recruitment
Aspirare Recruitment is an excellent employer that fosters a dynamic and supportive work culture in Hamilton, where employees are encouraged to thrive and develop their skills. With clear pathways for career progression into a Recruitment Consultant role, the company prioritises employee growth and offers a collaborative environment that values strong communication and relationship-building. Join us to be part of a team that not only values your contributions but also invests in your future success.
We think you need these skills to ace Account Manager in East Kilbride
Client Relationship Management
Service Level Agreement (SLA) Monitoring
Key Performance Indicator (KPI) Management
Problem Resolution
Performance Reporting
Contract Management
Customer Service Excellence
