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- Tasks: Join us as a Customer Service Agent, managing emails and calls while processing orders.
- Company: Be part of a small, fast-paced business in Hamilton, thriving on teamwork and efficiency.
- Benefits: Earn £15.44/hour with a friendly team and gain valuable experience in a dynamic environment.
- Why this job: Perfect for multitaskers who enjoy a supportive culture and want to make an impact.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail are essential.
- Other info: This is a temporary role, ideal for students seeking immediate work during holidays.
Customer Service Agent, £15.44 per hour, Hamilton, 4 weeks Join a small, fast-paced business as a temporary Customer Service Agent and help keep everything running smoothly while covering staff holiday leave. This role is ideal for someone who thrives in a multitasking environment and can hit the ground running! Responsibilities: * Hours: Monday to Friday, 8:30 AM – 5:00 PM * Manage and respond to a high volume of incoming emails (approximately 90% of the role) * Answer incoming phone calls in a professional and friendly manner * Process customer orders accurately and efficiently * Maintain accurate records and complete data entry using Business Central CRM * Print and label products for shipping * Liaise with warehouse and production teams to ensure orders remain on schedule Requirements: * Previous experience in an administrative or office support role * Comfortable working in a small business environment where multitasking is essential * Strong written and verbal communication skills * High attention to detail and accuracy in all tasks * Proficiency in CRM systems – experience with Microsoft Business Central is a plus * Proactive and able to work independently with minimal supervision Benefits: * Competitive hourly rate: £15.44/hour * Short-term role perfect for those seeking immediate, temporary work * Gain hands-on experience in a dynamic small business setting * Opportunity to work across various functions and departments * Friendly and supportive team environment If you’re a self-starter with a knack for staying organised and communicating clearly, we’d love to hear from you. Apply now and help keep our operations running like clockwork! Note: Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship
Customer Service Agent employer: Aspirare Recruitment
Contact Detail:
Aspirare Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with Microsoft Business Central CRM, as it's a key part of the role. If you have experience with similar systems, be ready to discuss how those skills can transfer.
✨Tip Number 2
Prepare for a fast-paced environment by practising your multitasking skills. You might want to simulate handling multiple emails and calls at once to showcase your ability to manage high volumes effectively.
✨Tip Number 3
Brush up on your communication skills, both written and verbal. Since you'll be dealing with a lot of customer interactions, think about examples where you've successfully resolved issues or provided excellent service.
✨Tip Number 4
Show your proactive nature by preparing questions about the company and its operations. This demonstrates your interest in the role and helps you stand out as someone who is eager to contribute from day one.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or administrative roles. Emphasise your multitasking abilities and any specific CRM systems you've used, especially if you have experience with Microsoft Business Central.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and attention to detail. Mention your ability to handle high volumes of emails and phone calls, and express your enthusiasm for working in a fast-paced environment.
Highlight Relevant Skills: In your application, clearly outline your proficiency in CRM systems and your experience in data entry. Provide examples of how you've successfully managed multiple tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Aspirare Recruitment
✨Showcase Your Multitasking Skills
Since the role requires managing a high volume of emails and phone calls, be prepared to discuss your experience with multitasking. Share specific examples of how you've successfully handled multiple tasks simultaneously in previous roles.
✨Demonstrate Strong Communication Abilities
As communication is key in this position, practice articulating your thoughts clearly and concisely. Be ready to explain how you ensure effective communication with customers and team members, especially in a fast-paced environment.
✨Highlight Attention to Detail
Accuracy is crucial for processing orders and maintaining records. Prepare to discuss instances where your attention to detail made a significant difference in your work, and consider bringing examples of how you double-check your work.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, especially Microsoft Business Central, make sure to mention it. If not, do some research on CRM functionalities and be ready to discuss how you would adapt to using new software quickly.
