At a Glance
- Tasks: Manage client accounts, build relationships, and ensure top-notch service delivery.
- Company: Join a growing organisation with a supportive management team.
- Benefits: Competitive salary, company vehicle, mobile phone, laptop, and ongoing training.
- Other info: Great opportunities for career progression in a dynamic environment.
- Why this job: Be the key contact for clients and drive account growth while developing your career.
- Qualifications: Experience in account management and strong communication skills.
The predicted salary is between 40000 - 42500 £ per year.
Competitive Salary, Permanent Opportunity
Benefits:
- Competitive salary, depending on experience.
- Company vehicle or car allowance, mobile phone and laptop provided.
- Ongoing training, career progression, and long-term opportunities within a growing organisation.
- Pension scheme and a supportive management team committed to your success.
Key Responsibilities:
- Act as the main point of contact for a portfolio of client accounts, building strong and lasting relationships.
- Conduct regular client meetings and service reviews to ensure contractual expectations are met.
- Monitor service delivery, SLA performance, KPIs, outstanding reactive jobs, planned maintenance, Work in Progress, quotations, engineer attendance, and completion times.
- Proactively resolve escalated issues and work closely with internal departments to deliver excellent customer service.
- Prepare monthly performance reports, review service trends, and recommend operational improvements.
- Monitor contract performance, support invoice queries, identify additional business opportunities, and contribute to contract renewals and account growth.
- Collaborate with operational, technical, planning, commercial, and engineering teams to ensure efficient service delivery across all accounts.
Account Manager employer: Aspirare Recruitment
Aspirare Recruitment is an excellent employer that fosters a dynamic and supportive work culture in Hamilton, where employees are encouraged to thrive and develop their skills. With clear pathways for career progression into a Recruitment Consultant role, the company prioritises employee growth and offers a collaborative environment that values strong communication and relationship-building. Join us to be part of a team that not only values your contributions but also invests in your future success.
We think you need these skills to ace Account Manager
Client Relationship Management
Communication Skills
Problem-Solving Skills
Service Level Agreement (SLA) Monitoring
Key Performance Indicator (KPI) Analysis
Report Preparation
Operational Improvement
