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- Tasks: Provide technical support for M365, Windows 11, SharePoint, and Teams.
- Company: AspiraCloud is a growing tech company known for excellent customer satisfaction.
- Benefits: Work from home, competitive salary, paid holidays, pension contributions, and mental health days.
- Why this job: Join a supportive team, work with cutting-edge technology, and grow your skills in a dynamic environment.
- Qualifications: Interest in Microsoft 365, SharePoint, Teams, and strong communication skills are essential.
- Other info: This is a full-time, permanent role with a three-month probation period.
The predicted salary is between 20000 - 30000 £ per year.
To support our growing customer base, we are looking to hire a number of M365 Cloud Support Engineers to improve the level of excellent support we already provide. You will be a front-line representative for our company for clients seeking technical support particularly around M365, Windows 11, SharePoint, Teams, Intune and general IT support. Your approach to helping them will be crucial.
AspiraCloud is a small but growing tech company with a great reputation for customer satisfaction and retention. We like to form long-lasting partnerships with customers, and the ethos of our company is very important to us. AspiraCloud is a Microsoft Cloud Solutions Partner, existing to Enable, Empower and Elevate customers to use the Microsoft product stack.
If you are used to using your initiative, comfortable talking to customers, enthusiastic and technically inclined, can work independently from home without constant supervision, and have a good knowledge of SharePoint and Teams, then show us what you’ve got and let’s talk.
We are not looking for a fully trained expert, but you must be interested in:
- Microsoft 365
- SharePoint Online
- Teams
- MDM and Azure Entra ID
- Customer relations and customer services
- IT and technology in general
You will work from home, and much of your day will be spent in front of a computer speaking to people, so your communication skills will be as important, if not more, than your current tech skill level.
What will you get from us?
- A good salary based on your experience, with paid holiday entitlement and a pension contribution.
- The chance to work with the latest cloud technology.
- Training as required and opportunities to grow in the role.
- The chance for the right person to progress or simply be the best at what you currently do.
- Paid time (up to 3 days a year) to complete self-directed activities to protect and improve your mental health.
What will the job involve?
- Answering telephone calls from customers requiring technical support.
- Managing our online customer-facing support ticket system.
- Triaging requests requiring escalation.
- Building effective customer rapport to identify future opportunities.
- A repair service for technical requests not suitable for escalation.
- Time recording and record keeping.
- Communicating with customers and team members to keep relevant parties informed of the status of their request.
This is a full-time role on a permanent contract, subject to a three-month probationary period. Salary £25,000.00 to £30,000.00 per year based on experience and fit. Absolutely no recruitment agencies please and let us know if you have applied before.
M365 Cloud Support Engineer - UK based only (Manchester Area) employer: AspiraCloud
Contact Detail:
AspiraCloud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M365 Cloud Support Engineer - UK based only (Manchester Area)
✨Tip Number 1
Familiarise yourself with Microsoft 365, SharePoint, and Teams. Since these are key areas for the role, having a solid understanding of their functionalities will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills by simulating customer support scenarios. This will prepare you to handle stressed or concerned clients effectively, showcasing your ability to maintain composure and empathy.
✨Tip Number 3
Research AspiraCloud’s values and ethos. Understanding their commitment to customer satisfaction and partnership will allow you to align your responses and demonstrate that you’re a good cultural fit for the team.
✨Tip Number 4
Be ready to discuss your initiative and independent working style. Since the role involves working from home, highlighting examples of how you've successfully managed tasks without direct supervision will be beneficial.
We think you need these skills to ace M365 Cloud Support Engineer - UK based only (Manchester Area)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your experience with M365, SharePoint, Teams, and customer support.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, particularly in Microsoft products. Include any relevant experience in customer service and IT support, as this will be crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've successfully supported customers in the past and your willingness to learn more about Microsoft technologies.
Showcase Communication Skills: Since communication is key in this role, make sure to demonstrate your ability to convey technical information clearly and effectively in both your CV and cover letter. Consider including examples of how you've built rapport with customers.
How to prepare for a job interview at AspiraCloud
✨Show Your Enthusiasm for M365
Make sure to express your genuine interest in Microsoft 365, SharePoint, and Teams during the interview. Talk about any personal projects or experiences you've had with these technologies, as this will demonstrate your passion and willingness to learn.
✨Demonstrate Strong Communication Skills
Since you'll be dealing with customers who may be stressed or concerned, it's crucial to showcase your communication skills. Practice active listening and provide clear, concise answers to questions. You might even role-play common customer scenarios to prepare.
✨Highlight Your Problem-Solving Abilities
Prepare examples of how you've successfully resolved technical issues in the past. This could involve troubleshooting a problem or helping a colleague with IT support. Showing that you can think on your feet and find solutions will impress the interviewers.
✨Emphasise Your Team Fit
AspiraCloud values a strong team ethos, so be ready to discuss how you align with their company culture. Share experiences where you've worked collaboratively and built rapport with colleagues or customers, highlighting your ability to contribute positively to the team.
