At a Glance
- Tasks: Be the go-to person for customer queries and manage orders from start to finish.
- Company: Join a family-oriented engineering business with a supportive team.
- Benefits: Enjoy 25 days holiday, job security, and excellent career growth.
- Other info: Experience with technical products is a plus; friendly culture awaits!
- Why this job: Work in a stable environment and build lasting relationships with customers.
- Qualifications: 3 years in customer service, strong communication, and admin skills required.
This is an exciting opportunity for a Customer Service Administrator to join a well established engineering and technical business that supplies specialist lifting products used across a wide range of industries. The business has a genuine family feel, with many long-serving staff members and very low employee turnover. The Customer Service Administrator will be joining a small, supportive team in a stable and growing organisation that values its people and offers long term career prospects.
The products are highly engineered and long lasting, with customers returning them for ongoing calibration, servicing, and maintenance. This creates a steady stream of repeat business and strong long-term customer relationships.
The Role of the Customer Service Administrator
As a Customer Service Administrator, you will be the main point of contact for customers, handling enquiries and processing orders from start to finish. This is a reactive role with no outbound sales activity. Customers will contact you by phone or email for advice on product selection, pricing, lead times, and service requirements. You will work closely with the sales and operations teams to convert quotations into orders and provide excellent customer support throughout the process. This is a hands-on role in a technical environment, ideal for someone who enjoys customer interaction and has a good understanding of engineering or technical products.
Key Responsibilities of the Customer Service Administrator
- Respond to customer enquiries via phone and email
- Assist customers in selecting the most suitable products
- Prepare and send quotations
- Convert quotations into confirmed orders
- Process customer orders using the ERP system
- Liaise with operations to confirm lead times and product availability
- Raise pro-forma invoices and chase outstanding payments
- Process calibration and service orders
- Produce and issue calibration certificates
- Invoice completed and despatched orders
- Maintain accurate customer records and data entry
Requirements of the Customer Service Administrator
- At least 3 years of experience in a similar customer service role
- Experience managing end to end customer service processes
- Administration and data entry experience
- Proficient in Microsoft Outlook and Microsoft Office
- Experience using ERP systems
- Good communication and telephone skills
- Excellent organisational skills and attention to detail
- Understanding of engineering or technical products (desired)
Benefits of the Customer Service Administrator
- 25 days holiday plus bank holidays
- 37 hour working week
- Permanent full time role
- Friendly and supportive small team
- Family feel culture with long standing staff
- Stable business with very low staff turnover
- Exposure to technical and engineering products
- Excellent long term career opportunities
Why Apply?
- Join a stable and growing technical business
- Work in a varied role with both customer service and administration responsibilities
- Become part of a close knit team with a great culture
- Build long term relationships with customers
- Enjoy job security and future progression opportunities
If you would like to find out more, please get in touch with Adele Lewis.
Customer Service Administrator in Waterlooville employer: Aspion
Join a well-established engineering and technical business in Hampshire, where the family feel and supportive culture foster long-term employee satisfaction and growth. As a Customer Service Administrator, you'll enjoy a stable work environment with excellent career prospects, 25 days of holiday, and the opportunity to engage with highly engineered products while building lasting relationships with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Waterlooville
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and technical sectors. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, so you can show off your knowledge and enthusiasm. Remember, they want someone who understands their technical offerings!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer queries. Being able to demonstrate your problem-solving abilities will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Service Administrator in Waterlooville
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any technical knowledge you have, as this will show us you're a great fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer service and how your background aligns with our company values. A personal touch can really make your application stand out!
Showcase Your Communication Skills:Since you'll be the main point of contact for customers, it's essential to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aspion
✨Know Your Products
Familiarise yourself with the technical products the company offers. Understanding the basics of lifting products and their applications will help you answer customer queries confidently during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience that highlight your ability to handle customer enquiries effectively. Think about situations where you resolved issues or provided exceptional service, as this will demonstrate your fit for the role.
✨Practice Your Communication
Since you'll be the main point of contact for customers, practice clear and concise communication. You might want to do a mock interview with a friend to refine your telephone and email etiquette, ensuring you come across as professional and approachable.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple tasks and maintain accurate records. Share specific strategies or tools you use to stay organised, as this is crucial for processing orders and managing customer data efficiently.
