Key Account Manager & Project Lead in Stafford

• Key Account Manager / Project Lead
• Midlands / North Wales Field-Based with regular travel to customer and manufacturing sites
• Office & Customer Site Based Regular UK Travel
• Company Overview

An established UK manufacturing group specialising in precision plastics, injection moulding and polymer component manufacturing is looking to appoint a commercially focused Key Account Manager / Projects Lead to support the continued growth of its strategic customer base.

Operating across multiple UK manufacturing facilities and supplying customers within the automotive, medical, industrial and infrastructure sectors, the business is investing heavily in its commercial function and is seeking someone capable of taking ownership of key customer relationships whilst driving complex manufacturing projects through to successful delivery.

Job Overview

This is a highly visible customer-facing role, combining key account management, commercial relationship management and project leadership within a fast-paced manufacturing environment.

Reporting into the senior commercial leadership team, the successful candidate will take ownership of a portfolio of strategic accounts, ensuring customer programmes are delivered on time, commercial objectives are achieved and opportunities for account growth are identified.

Success in the role will be measured through customer retention, programme delivery, commercial performance and the ability to build long-term customer partnerships.

Key Responsibilities

• Manage a portfolio of strategic B2B manufacturing accounts across multiple UK sites.
• Act as the primary commercial contact for key customers, developing long-term relationships.
• Lead customer projects including new product introductions, tooling launches, engineering changes and programme transfers.
• Coordinate activities across Operations, Engineering, Quality and Technical departments to ensure successful project delivery.
• Manage pricing reviews, commercial negotiations and contract renewals.
• Produce accurate account plans, sales forecasts and project updates.
• Monitor customer KPIs, supplier scorecards and performance metrics.
• Identify opportunities to increase revenue through additional products, services and manufacturing programmes.
• Represent the business during customer meetings and regular site visits throughout the UK.

Person Specification

Essential

• Previous experience as a Key Account Manager, Account Manager, Commercial Manager or Customer Account Manager within a manufacturing environment.
• Strong background managing complex B2B customer relationships.
• Experience delivering manufacturing projects, programme management, new product introductions or engineering change programmes.
• Commercially astute with experience negotiating pricing, contracts and customer agreements.
• Excellent communication and stakeholder management skills.
• Highly organised with strong project planning and prioritisation abilities.
• Able to work effectively with Engineering, Production, Quality and Operations teams.
• Full UK Driving Licence.

Desirable

• Experience within precision plastics, injection moulding, extrusion, polymers, automotive manufacturing or technical manufacturing.
• Experience using ERP or MRP systems.

Benefits

• Car allowance
• Company pension
• Holiday entitlement
• Access to company pool vehicles for business travel
• Work across multiple UK manufacturing sites with a diverse customer portfolio
• High levels of autonomy and ownership
• Direct exposure to senior leadership
• Long-term career progression within a growing manufacturing group
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