Claims Handler
Motor Claims / Accident Management
£25,000–£30,000
Smethwick, West Midlands | Office based | Monday to Friday, 9:00 am–5:00 pm
Company Overview
Our client manages non-fault road traffic accident claims, coordinating vehicle recovery, replacement hire and repairs. As the business grows, it needs a Claims Handler who can take ownership of files and help bring claims to a timely settlement.
This is a small, hands‑on team where the successful candidate will work closely with the directors and have a clear view of each claim from setup through to cost recovery.
Job Overview
As a Claims Handler, you will manage a caseload of non-fault motor claims, keeping customers and third parties informed while progressing each file. Success means spotting what needs to happen next, resolving delays and recovering costs efficiently.
Key Responsibilities
- Set up and manage claims files following initial assessment.
- Obtain insurance details and issue letters of claim.
- Instruct engineers, obtain damage reports and coordinate with repair centres.
- Liaise with replacement vehicle hire providers and monitor off-hire dates.
- Communicate with customers, third-party insurers and other parties throughout the claim.
- Chase outstanding information and keep files progressing.
- Negotiate cost recovery and work towards settlement.
- Maintain accurate file notes and provide clear written updates.
- Work with colleagues to resolve issues and improve the claims process.
Person Specification
- Experience in motor claims handling, accident management or a closely related role.
- An understanding of non-fault road traffic claims, vehicle hire, repairs and cost recovery.
- Confidence dealing with insurers, repairers, hire providers and customers.
- Experience progressing claims through several stages; negotiation or settlement experience would be valuable.
- Clear written and verbal communication, with strong organisation and follow-up skills.
- Sound judgement, a practical approach to problem-solving and a willingness to support colleagues.
- Candidates from an insurer, accident management business or vehicle repair environment are encouraged to apply.
Benefits
- £25,000–£30,000 salary, depending on experience.
- Potential for performance-based incentives as the role develops.
- Monday-to-Friday working hours, 9:00 am–5:00 pm.
- Ownership of complete claims files through to settlement.
- Regular support from the directors and scope to contribute ideas as the business grows.
#J-18808-Ljbffr
Claims Handler in Smethwick employer: Aspion
Aspion is an exceptional employer located in Coventry, offering a dynamic work environment where employees can thrive in the fast-paced world of supply chain and operations. With a strong emphasis on collaboration and innovation, we provide ample opportunities for professional growth and development, ensuring that our team members are well-equipped to excel in their roles. Join us to be part of a supportive culture that values transparency and encourages open communication, making every day at work both meaningful and rewarding.
