At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales support.
- Company: Join a leading international manufacturing business with a focus on growth.
- Benefits: Competitive salary, 20 days holiday, pension, and development opportunities.
- Other info: Office-based role with excellent career growth potential.
- Why this job: Make a real impact by mentoring a driven team in a fast-paced environment.
- Qualifications: Experience in customer service or sales support; leadership skills are a plus.
Are you an experienced Customer Service or Sales Support Leader, looking for your next opportunity to mentor a driven team whilst working closely on Customer relationships? Do you thrive in a fast-paced manufacturing environment where customer experience, operational excellence, and team development are at the heart of success? Are you passionate about driving performance, improving processes, and supporting commercial growth? Aspion are delighted to be supporting a leading international manufacturing business in their search for a Sales Support Team Leader to join their team in South Liverpool. This is an exciting opportunity to lead and develop a customer-focused sales support function, managing teams across multiple European locations whilst playing a key role in the company's continued growth.
The Role
As the Sales Support Team Leader, you will be responsible for leading a team of Sales Support professionals, ensuring exceptional customer service is delivered across both UK and international markets. You will act as a key link between customers, sales, production, logistics, technical, and marketing teams to ensure a seamless customer journey from enquiry through to delivery.
Key Responsibilities
- Lead, develop and support a team across multiple locations, ensuring high levels of performance, training, and professional development.
- Oversee all Sales Office operational activities including customer credit applications, call-off orders, rebate schemes, and consignment stock management.
- Take ownership of the full Order-to-Cash process, ensuring excellent customer service standards are maintained.
- Manage intercompany sales activities across multiple business units.
- Maintain the accuracy and integrity of customer and prospect databases.
- Support website enquiries and work closely with technical and operational teams to provide commercial solutions.
- Provide reporting, stock analysis, and commercial data to support the external sales team and wider business planning.
- Prepare monthly reports and analysis for Sales Meetings and Senior Management Team meetings.
- Manage supplier relationships and pricing for ancillary products.
- Attend customer visits, exhibitions, and industry events when required.
What We're Looking For
- Degree qualified in Business, Economics, or a related discipline preferred but not essential.
- Previous experience within Customer Service, Sales Support, Order Management, or Commercial Support functions.
- Experience within manufacturing essential.
- Proven experience leading, mentoring, or supervising teams.
- Strong commercial awareness with a customer-first approach.
- Excellent communication and stakeholder management skills.
- Ability to work under pressure, manage multiple priorities, and drive continuous improvement initiatives.
- Additional European language skills would be advantageous but are not essential.
Full Package
- Salary – Negotiable down to experience
- Office based – does NOT offer remote or Hybrid.
- Working hours Monday – Friday – 08:30am / 5:00pm
- 20 days + bank holidays
- Pension
- Development & Growth Opportunities
To Contact Direct: Jasmine Williams – Manufacturing Consultant
At Aspion, our core values have been built around the importance of transparency, innovation, passion and collaboration. As such, we are committed to open communication and the protection of your privacy. We have updated our policies in line with new General Data Protection Regulation laws to make it easier for you to understand how we collect, store and handle your data – These can be viewed on our website.
Sales Support Team Leader employer: Aspion
Aspion is an exceptional employer that prioritises employee development and a collaborative work culture in the heart of South Liverpool. With a focus on mentoring and supporting teams across multiple European locations, we offer competitive salaries, generous benefits, and opportunities for professional growth in a dynamic manufacturing environment. Join us to be part of a company that values transparency, innovation, and a customer-first approach, ensuring a rewarding career path for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Team Leader
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Support Team Leader at Aspion, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Aspion. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support Team Leader. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support Team Leader
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Aspion:When writing your cover letter, make sure to tailor your message specifically for Aspion. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Aspion
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Aspion that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Aspion that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Aspion’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
