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For Companies At a Glance
- Tasks: Provide exceptional support to customers and resolve their queries effectively.
- Company: Award-winning finance lender with a strong reputation for customer service.
- Benefits: Competitive salary, generous leave, flexible work model, and annual bonus.
- Why this job: Join a dynamic team and make a positive impact in the finance industry.
- Qualifications: 2+ years in customer service, excellent communication skills, and a friendly attitude.
- Other info: Hybrid work environment with great career growth opportunities.
The predicted salary is between 24000 - 26500 £ per year.
Are you an enthusiastic finance professional with a passion for delivering world-class customer service? Would you like to be part of an award-winning finance lender that prioritises exceptional service whilst working in a supportive and dynamic work environment?
The Company:
An award-winning finance lender based in the heart of Liverpool with an established reputation for providing exemplary service to both retail and business customers catering to diverse market needs. Guided by a commitment to integrity, they prioritise exceptional customer service and pursue excellence in every facet of their operations.
The Role:
Join their Customer Services team as a Customer Service Advisor, where you’ll provide exceptional support to their customers and clients. In this dynamic role, you’ll leverage your knowledge of our diverse product offerings to promptly address inbound queries, facilitate seamless changes to customer details, and resolve issues effectively. If you’re passionate about delivering first-class service and making a positive impact, this is the perfect opportunity for you!
Key Responsibilities:
- Build a strong understanding of various product offerings and service providers to effectively assist customers.
- Respond promptly to incoming customer inquiries via phone and email, ensuring a high level of service.
- Maintain accurate customer information and update details as necessary.
- Process requests related to account management, such as changing due dates and settlement figures.
- Utilise problem-solving skills to address customer concerns and provide suitable solutions.
- Escalate unresolved issues to the appropriate team for further assistance when needed.
- Uphold a commitment to integrity and fairness in all customer interactions.
About You!
- Previous experience of 2 years+ in a customer service role is essential.
- Experience in the financial services industry is highly desirable.
- Excellent communication and listening skills.
- Composed under pressure with strong attention to detail.
- Collaborative team player with a friendly demeanour.
- Eager to learn and adaptable to new challenges.
Job Benefits:
- Competitive Salary: Enjoy a rewarding salary package ranging from £24,000 to £26,500, depending on your experience.
- Generous Leave: Benefit from 25 days of annual leave, in addition to bank holidays, giving you the time you need to recharge.
- Flexible Work Model: Embrace a hybrid work environment with the freedom to work from home two days a week and collaborate in the office three days a week.
- Annual Bonus: Get recognised for your hard work with an annual bonus to boost your earnings.
- Peace of Mind: Enjoy the security of a death-in-service benefit, ensuring your loved ones are looked after.
- Pension Perks: Take advantage of a matched pension scheme to help you save for your future.
If you’re ready to take the next step in your finance career and make a meaningful impact in a thriving organisation, we want to hear from you!
Customer Service Advisor in Liverpool employer: Aspion
Contact Detail:
Aspion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Liverpool
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent achievements. This way, when you chat with them, you can show off your knowledge and enthusiasm for being part of their award-winning team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to sound friendly and composed. Try role-playing common customer scenarios with a friend to build your confidence before the interview.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the company. Think about what you want to know about their customer service approach or team dynamics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our fantastic team.
We think you need these skills to ace Customer Service Advisor in Liverpool
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about the role and how you can contribute to our award-winning team.
Tailor Your Experience: Make sure to highlight your previous customer service experience, especially in finance. We love seeing how your skills align with what we do, so don’t be shy about showcasing your relevant achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aspion
✨Know Your Products
Before the interview, make sure you have a solid understanding of the company's product offerings. This will not only help you answer questions confidently but also show your enthusiasm for the role and the company.
✨Practice Active Listening
During the interview, demonstrate your excellent communication skills by practising active listening. Make sure to listen carefully to the interviewer's questions and respond thoughtfully, showing that you value their input.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples from your previous experience where you've successfully resolved customer issues. Highlight your problem-solving skills and how they align with the company's commitment to exceptional service.
✨Emphasise Teamwork and Adaptability
Since the role requires collaboration, share instances where you've worked effectively in a team. Also, express your eagerness to learn and adapt to new challenges, which is crucial in a dynamic work environment.
