At a Glance
- Tasks: Provide exceptional customer service during critical situations and coordinate emergency responses.
- Company: Join a well-established and growing business in the power generation industry.
- Benefits: Earn £25,000 per annum, enjoy 25 days holiday, and access on-site gym facilities.
- Other info: Long-term career opportunities with a supportive team.
- Why this job: Make a real difference while working in a fast-paced, dynamic environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 25000 £ per year.
- Customer Service Representative – Night Shift
- Wirral
- £25,000 per annum
- Permanent Nights | 4 On / 4 Off (12-Hour Shifts)
- ASPLIV
Are you an experienced Customer Service Advisor, Service Coordinator or Call Centre professional looking for a role where every shift makes a real difference?
Do you remain calm under pressure and enjoy solving problems whilst delivering exceptional customer service?
Are you looking to join a growing business where you'll play a vital role in supporting customers during critical situations?
If so, I'd love to hear from you!
My client is a well-established and growing business within the power generation industry.
Due to continued growth, they are looking to appoint a Customer Service Representative to join their busy 24/7 operations team on a permanent night shift.
This is an excellent opportunity for someone who enjoys working in a fast-paced operational environment, coordinating multiple priorities and providing first-class customer service during emergency and out-of-hours situations.
Package
- Permanent Night Shift – 4 On / 4 Off
- 12-Hour Shifts
- 25 Days Holiday + Bank Holidays
- Company Pension Scheme
- Free or Subsidised Meals
- On-site Gym Facilities
- Stable and Growing Business
- Long-term Career Opportunities
The Role
As the Customer Service Representative, you'll be the first point of contact for customers requiring emergency assistance, generator hire, breakdown support and service updates outside of normal business hours.
Working closely with engineers, transport and operations teams, you'll coordinate responses, manage customer enquiries and ensure service level agreements are consistently achieved.
This is an ideal opportunity for someone who enjoys working under pressure, thinking on their feet and delivering outstanding customer service when it matters most.
Key Responsibilities
- Answer and manage customer calls, emails and emergency enquiries.
- Log breakdowns, service requests and callouts accurately.
- Coordinate engineers and operational resources to meet customer requirements.
- Monitor ongoing jobs and provide regular updates to customers.
- Escalate urgent issues in line with company procedures.
- Prepare detailed shift handover reports.
- Maintain accurate customer records and operational documentation.
- Process generators hire enquiries and support quotation requests.
- Support multiple divisions across the business, including Sales, Hire, Projects, Service and Fuel.
- Ensure service level agreements (SLAs) are consistently achieved.
- Deliver professional, friendly and efficient customer service at all times.
What We're Looking For
- Previous experience within Customer Service, Service Desk, Operations Coordination or Call Centre environments.
- Excellent telephone manner and communication skills.
- Ability to remain calm and make decisions under pressure.
- Strong organisational and multitasking skills.
- Good IT skills, including Microsoft Office and CRM systems.
- High attention to detail and accurate data entry.
- A proactive and solutions-focused approach.
- Ability to work independently whilst contributing to a wider team.
Desirable Experience
- Power Generation
- Plant Hire
- Engineering
- Utilities
- Construction
- Transport & Logistics
- Industrial Services
- 24/7 Operations or Night Shift Environments
Why Apply?
- Join a growing business with an excellent reputation.
- Be part of a supportive and collaborative operations team.
- Play a key role in supporting customers during critical situations.
- Enjoy a varied role where no two shifts are the same.
- Excellent long-term career opportunities.
- Secure a permanent position within a growing organisation.
If you're a calm, organised and customer-focused professional looking for a rewarding night shift opportunity, I'd love to speak with you.
To Contact Direct
- Jasmine Williams – Commercial Director
- 07736 292745
At Aspion, our core values have been built around the importance of transparency, innovation, passion and collaboration.
As such, we are committed to open communication and the protection of your privacy.
We have updated our policies in line with the General Data Protection Regulation (GDPR) to make it easier for you to understand how we collect, store and handle your data.
These can be viewed on our website.
Customer Service Representative employer: Aspion Search
Aspion Search is an excellent employer, offering a dynamic work environment in Gateshead that fosters operational excellence and leadership development. With a strong focus on employee growth and a culture that values safety and quality, this role provides a unique opportunity to make a meaningful impact in the FMCG sector during a pivotal time for the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aspion Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aspion Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aspion Search:Your cover letter is your chance to shine! Tell us why you want to work at Aspion Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aspion Search!
How to prepare for a job interview at Aspion Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
