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For Companies At a Glance
- Tasks: Manage key customer accounts and ensure top-notch service and support.
- Company: Join a dynamic metals business focused on innovation and collaboration.
- Benefits: Enjoy a competitive salary, 25 days holiday, and clear career progression.
- Why this job: Be the vital link between customers and our team in a fast-paced environment.
- Qualifications: Experience in account management or internal sales, ideally in metals or manufacturing.
- Other info: Work in a supportive team with a strong focus on customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Location: West Midlands
Industry: Metals / Manufacturing
Are you a proactive Internal Account Manager with a strong background in customer relationship management and sales support within the metals or industrial manufacturing sector? Do you thrive in a fast-paced, target-driven environment where attention to detail and service excellence are paramount? Are you eager to take ownership of key customer accounts, ensuring they receive the best support and service possible? If yes to all the above, I’d love to speak with you!
Package:
- Salary: DOE Negotiable
- Working Hours: Monday to Friday
- Company Pension
- 25 Days Holiday + Bank Holidays
- On-site Parking
- Clear Progression Pathway
This is more than just an office-based role—it’s a chance to become a vital part of a well-established, dynamic metals business. As the first point of contact for key customers, you’ll play a crucial role in maintaining and growing client relationships, managing orders, and ensuring seamless communication across departments. If you’re commercially driven, service-focused, and highly organised, this opportunity is ideal for you.
Key Responsibilities:
- Account Management: Build and maintain long-term relationships with assigned customers, acting as their main internal point of contact.
- Sales Support: Assist the external sales team with quotations, lead times, stock checks, and customer communications.
- Order Processing: Accurately input and manage customer orders from receipt to delivery, liaising with logistics and production teams.
- Problem Solving: Resolve customer queries swiftly and effectively, ensuring any issues are followed up and resolved to a high standard.
- Commercial Awareness: Understand pricing structures, product specifications, and margins to support effective account development.
- Reporting: Generate and maintain sales reports and forecasts as required by the sales team and management.
- Team Collaboration: Work closely with departments such as production, purchasing, and logistics to meet customer expectations.
Key Skills & Experience:
- Previous experience in an Internal Sales or Account Management role, ideally within metals, engineering, or industrial distribution.
- Excellent verbal and written communication skills, with the ability to build rapport quickly.
- Strong organisational skills with an ability to prioritise workload and manage time effectively.
- Proficient in using CRM systems and MS Office Suite (particularly Excel).
- Knowledge of metal products (sheet, bar, tube, etc.) and associated processes (cutting, fabrication) is a strong advantage.
- A team player with a customer-first mindset and a proactive approach to solving problems.
- Based in the UK and able to reliably commute to the Sheffield office.
To Apply Contact:
Jasmine Williams
Commercial Manager
0151 209 2050
jasmine.williams@aspion.co.uk
At Aspion, our core values are built around transparency, innovation, passion, and collaboration. We are committed to open communication and protecting your privacy. Our policies have been updated in line with the latest General Data Protection Regulation laws – you can view them on our website.
Account Manager employer: Aspion Search
Contact Detail:
Aspion Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the metals and manufacturing industry. Understanding the specific products and processes, such as cutting and fabrication, will give you an edge in conversations and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the industry. Attend relevant events or join online forums to connect with others in account management or sales roles within the metals sector. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your CRM skills. Since proficiency in CRM systems is essential for this role, consider taking a short course or tutorial to enhance your knowledge and show that you're proactive about improving your skills.
✨Tip Number 4
Prepare for potential interview questions by thinking about how you've successfully managed customer relationships in the past. Be ready to share specific examples that highlight your problem-solving abilities and customer-first mindset.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer relationship management, particularly within the metals or manufacturing sectors. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background aligns with the key responsibilities and skills outlined in the job description.
Highlight Relevant Skills: Emphasise your organisational skills, problem-solving abilities, and proficiency with CRM systems and MS Office Suite. Provide examples of how you've successfully managed customer accounts in the past.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on the radar of the hiring manager.
How to prepare for a job interview at Aspion Search
✨Know Your Products
Familiarise yourself with the metal products relevant to the role, such as sheet, bar, and tube. Understanding their specifications and associated processes will demonstrate your industry knowledge and help you answer technical questions confidently.
✨Showcase Your Communication Skills
As an Account Manager, excellent verbal and written communication is key. Prepare examples of how you've built rapport with clients in the past and be ready to discuss how you handle customer queries effectively.
✨Demonstrate Organisational Skills
Be prepared to discuss how you prioritise your workload and manage time effectively. You might want to share specific examples of how you've successfully juggled multiple accounts or projects in a fast-paced environment.
✨Highlight Team Collaboration
Since this role involves working closely with various departments, think of instances where you've collaborated with others to meet customer expectations. Emphasising your team player mentality will resonate well with the interviewers.
