At a Glance
- Tasks: Support customers with enquiries and ensure a positive experience through phone and email.
- Company: Reputable financial services organisation focused on employee wellbeing and development.
- Benefits: £28,000 salary, hybrid working, 25 days leave, and overtime opportunities.
- Other info: Full training provided with excellent career growth potential.
- Why this job: Join a friendly team and make a real difference in customer service.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
A well‑established and growing financial services organisation that has built an excellent reputation for delivering exceptional customer experiences and supporting the ongoing development of its employees provides an excellent working environment with modern city‑centre offices, flexible hybrid working, and a genuine focus on employee wellbeing. Due to a period of maternity cover, the organisation is looking to appoint a Customer Service Advisor on a 12‑month fixed‑term contract to join their customer operations team.
An experienced customer service professional will join a busy and friendly team, supporting customers and business partners with a range of enquiries and administrative requests. Responsibilities include delivering a high standard of service across telephone and email channels, helping customers resolve queries efficiently while ensuring a positive customer experience at every stage.
Key Responsibilities- Handling inbound customer enquiries via telephone and email.
- Providing accurate information and support regarding customer accounts and services.
- Updating customer records and processing account amendments.
- Investigating and resolving customer queries in a professional and timely manner.
- Escalating complex issues where appropriate.
- Working closely with colleagues across the wider business to ensure excellent customer outcomes.
To be successful in this role, you'll ideally have:
- Previous customer service experience within the financial services sector.
- Excellent communication and listening skills.
- A professional and empathetic approach when dealing with customers.
- Strong attention to detail and organisational skills.
- The ability to remain calm and effective when managing challenging situations.
- A positive, proactive attitude and willingness to learn.
- Good IT skills and confidence working across multiple systems.
- The ability to work independently whilst contributing positively to a team environment.
12-Month Fixed-Term Contract (Maternity Cover)
Salary: £28,000 per annum
Hybrid working pattern: 2 days in the office, 3 days working from home
Monday to Friday standard business hours
1 Saturday shift per month (9:00am - 4:00pm) worked remotely
Overtime allowance
Full training and ongoing support provided
- 25 days annual leave plus bank holidays
- Hybrid working arrangement
- Modern Liverpool city centre offices
- Overtime opportunities
- Supportive and collaborative team culture
- Structured onboarding and training programme
- Employee wellbeing initiatives
- Opportunity to gain further experience within a respected financial services organisation
- Excellent transport links and city centre location
Customer Service Advisor in Liverpool employer: Aspion Drivers
Join a well-established financial services organisation in the heart of Liverpool City Centre, where employee wellbeing and development are at the forefront of our culture. With modern offices, a flexible hybrid working model, and a supportive team environment, we offer a rewarding opportunity for Customer Service Advisors to thrive and grow within a respected company. Enjoy generous benefits including 25 days annual leave, overtime opportunities, and a structured training programme that empowers you to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Liverpool
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Aspion Drivers.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Aspion Drivers might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Customer Service Advisor in Liverpool
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Aspion Drivers will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Aspion Drivers. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Aspion Drivers confidence in your short-term commitment to the role.
How to prepare for a job interview at Aspion Drivers
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Aspion Drivers.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Aspion Drivers that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
