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- Tasks: Lead a dynamic team at Selfridges, driving sales and customer engagement.
- Company: Join Aspinal of London, a luxury brand known for quality and craftsmanship.
- Benefits: Enjoy competitive pay, employee discounts, and opportunities for career growth.
- Why this job: Be part of a vibrant retail environment with a focus on exceptional service and teamwork.
- Qualifications: Previous retail management experience and a passion for luxury brands are essential.
- Other info: Flexibility to work 5 days a week is required.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with: Store Manager: Selfridges London, London col-narrow-left Client: Aspinal of London Location: London, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Reference: 149b8b03ff4b Job Views: 10 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: Aspinal of London are looking for a Store Manager to join our concession in Selfridges London The Concession Manager is a leader accountable for driving the consistent delivery of the retail, client and employee engagement strategy for their concession, in order to achieve business goals whilst being an ambassador for the Aspinal of London brand. MAIN DUTIES Leadership Accountable for owning and driving the concession to exceed business expectations. Demonstrate effective management by flexing between coaching and directive leadership as appropriate. Actively develop internal talent and support the succession plan across the whole of Aspinal of London. Responsible for the overall employee engagement for the concession; with a focus on commitment and involvement of all employee’s. Responsible for ensuring that the PDR process is adhered to. Build effective working relationships with support functions including marketing, warehouse, visual merchandising and HR. Commercial Implement the retail sales and service strategy within the concession through the consistent delivery of agreed actions. Own and monitor the sales, KPI’s and service results; maximise performance through setting stretching but achievable goals for all team members. Instil a culture of exceptional customer service through the team by constantly pushing the boundaries to enhance sales, KPI’s and service performance; empower all employees to do everything necessary to satisfy the customer within given parameters. Use all available tools to analyse sales performance weekly and monthly; review and take corrective action where necessary. Provide qualitative feedback to the Area Manager on all merchandise issues, customer comments and employee opinion and agree any next steps. Build effective working relationships with all brand partners within own area of responsibility. Actively monitor competitor activity and react accordingly; provide feedback to Area Manager. Develop a business plan for the concession to be reviewed going into each financial quarter. This includes a detailed marketing, product, people and KPI plan and the associated costs. Operations Responsible for cascading business announcements and communications to the team; ensuring that the messages are delivered accurately and in an engaging manner. Responsible for the communication to the team of expected retail standards and targets; monitor and address any concerns in line with company procedures. Work with the Area Manager to identify future staffing requirements and agree activity necessary to source the best candidates based on financial KPI’s. Review staff deployment regularly to ensure that the store / concession is resourced effectively. Manage the company KPI’s in line with company procedures to achieve targets. Responsible for adhering to all company procedures and compliance targets including inventory control, damaged and defective goods, stock loss and stock takes, discounts and cash and credit controls. Responsible for delivering the VM and back of house standards in line with company expectation. Understand and properly execute all systems, POS procedures, and store / concession operating procedures including; opening and closing procedures, rotas, holidays, sale and promotions, house-keeping, events etc… Ensure the timely completion of all HR related paperwork outlined in the weekly HR tracker including contract and change of detail requests, new starter forms, leaver forms and probation reviews. Responsible for managing specific P&L budgets for the concession set by the Head of Retail, including payroll, canteen and staff welfare, entertainment and sundry costs. Create a safe and healthy environment at all times for staff and customers OTHER: May be required by the Area Manager to deliver agreed retail projects. Must be flexible to work 5 days out of 7. #J-18808-Ljbffr
Contact Detail:
Aspinal of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager: Selfridges London
✨Tip Number 1
Familiarise yourself with Aspinal of London's brand values and customer service philosophy. Understanding their approach will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of Aspinal of London, especially those who have worked in retail management. They can provide valuable insights into the company culture and what it takes to succeed as a Store Manager.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales and improved customer service in previous roles. Being able to demonstrate your impact with concrete data will set you apart from other candidates.
✨Tip Number 4
Stay updated on retail trends and competitor activities, particularly in luxury goods. Showing that you are proactive and knowledgeable about the market will impress the hiring team and demonstrate your commitment to the role.
We think you need these skills to ace Store Manager: Selfridges London
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Store Manager position at Aspinal of London. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in retail management, leadership, and customer service. Use specific examples that demonstrate your ability to meet the expectations outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the retail environment. Mention how your leadership style aligns with the company's values and how you plan to drive sales and employee engagement.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Aspinal of London
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and directive leadership styles.
✨Understand the Brand
Familiarise yourself with Aspinal of London’s brand values and products. Be ready to discuss how you can embody these values in your role and contribute to enhancing the brand's reputation within Selfridges.
✨Prepare for KPI Discussions
Since the role involves monitoring sales and KPIs, be prepared to discuss your experience with setting and achieving targets. Bring examples of how you've used data to drive performance and improve customer service.
✨Demonstrate Your Commercial Acumen
The interviewers will want to see your understanding of retail operations and financial management. Be ready to talk about how you've developed business plans or strategies that have positively impacted sales and profitability.
