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For Companies At a Glance
- Tasks: Lead and inspire a team to exceed sales goals and deliver exceptional customer service.
- Company: Aspinal of London is a luxury brand known for its quality craftsmanship and stylish products.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and employee engagement initiatives.
- Why this job: Join a prestigious brand and make a real impact on customer experience and team development.
- Qualifications: Previous retail management experience and strong leadership skills are essential.
- Other info: Flexibility to work 5 days a week is required.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
Aspinal of London are looking for a Store Manager to join our concession in Selfridges London
The Concession Manager is a leader accountable for driving the consistent delivery of the retail, client and employee engagement strategy for their concession, in order to achieve business goals whilst being an ambassador for the Aspinal of London brand.
MAIN DUTIES
Leadership
- Accountable for owning and driving the concession to exceed business expectations.
- Demonstrate effective management by flexing between coaching and directive leadership as appropriate.
- Actively develop internal talent and support the succession plan across the whole of Aspinal of London.
- Responsible for the overall employee engagement for the concession; with a focus on commitment and involvement of all employee’s.
- Responsible for ensuring that the PDR process is adhered to.
- Build effective working relationships with support functions including marketing, warehouse, visual merchandising and HR.
Commercial
- Implement the retail sales and service strategy within the concession through the consistent delivery of agreed actions.
- Own and monitor the sales, KPI’s and service results; maximise performance through setting stretching but achievable goals for all team members.
- Instil a culture of exceptional customer service through the team by constantly pushing the boundaries to enhance sales, KPI’s and service performance; empower all employees to do everything necessary to satisfy the customer within given parameters.
- Use all available tools to analyse sales performance weekly and monthly; review and take corrective action where necessary.
- Provide qualitative feedback to the Area Manager on all merchandise issues, customer comments and employee opinion and agree any next steps.
- Build effective working relationships with all brand partners within own area of responsibility.
- Actively monitor competitor activity and react accordingly; provide feedback to Area Manager.
- Develop a business plan for the concession to be reviewed going into each financial quarter. This includes a detailed marketing, product, people and KPI plan and the associated costs.
Operations
- Responsible for cascading business announcements and communications to the team; ensuring that the messages are delivered accurately and in an engaging manner.
- Responsible for the communication to the team of expected retail standards and targets; monitor and address any concerns in line with company procedures.
- Work with the Area Manager to identify future staffing requirements and agree activity necessary to source the best candidates based on financial KPI’s.
- Review staff deployment regularly to ensure that the store / concession is resourced effectively.
- Manage the company KPI’s in line with company procedures to achieve targets.
- Responsible for adhering to all company procedures and compliance targets including inventory control, damaged and defective goods, stock loss and stock takes, discounts and cash and credit controls.
- Responsible for delivering the VM and back of house standards in line with company expectation.
- Understand and properly execute all systems, POS procedures, and store / concession operating procedures including; opening and closing procedures, rotas, holidays, sale and promotions, house-keeping, events etc…
- Ensure the timely completion of all HR related paperwork outlined in the weekly HR tracker including contract and change of detail requests, new starter forms, leaver forms and probation reviews.
- Responsible for managing specific P&L budgets for the concession set by the Head of Retail, including payroll, canteen and staff welfare, entertainment and sundry costs.
- Create a safe and healthy environment at all times for staff and customers
OTHER:
- May be required by the Area Manager to deliver agreed retail projects.
- Must be flexible to work 5 days out of 7.
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Store Manager: Selfridges London employer: Aspinal of London
Contact Detail:
Aspinal of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager: Selfridges London
✨Tip Number 1
Familiarize yourself with Aspinal of London's brand values and customer service philosophy. This will help you demonstrate your alignment with the company's culture during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you coached team members or improved employee engagement.
✨Tip Number 3
Research the latest retail trends and competitor activities in the luxury goods sector. Being knowledgeable about the market will allow you to speak confidently about strategies to enhance sales and customer experience.
✨Tip Number 4
Prepare to discuss your experience with KPIs and how you've used data to drive performance in previous roles. Highlight any specific tools or methods you've employed to analyze sales and improve results.
We think you need these skills to ace Store Manager: Selfridges London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Store Manager position at Aspinal of London. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Leadership Experience: In your CV and cover letter, emphasize your leadership experience. Provide specific examples of how you've successfully managed teams, driven sales, and improved employee engagement in previous roles.
Showcase Commercial Acumen: Demonstrate your understanding of retail performance metrics. Include examples of how you've used KPIs to drive sales and improve customer service in past positions.
Tailor Your Application: Customize your CV and cover letter to reflect the values and expectations of Aspinal of London. Use language from the job description to show that you are a perfect fit for their brand and culture.
How to prepare for a job interview at Aspinal of London
✨Show Your Leadership Skills
As a Store Manager, demonstrating your leadership abilities is crucial. Be prepared to share specific examples of how you've successfully led a team, developed talent, and driven employee engagement in previous roles.
✨Understand the Brand
Aspinal of London values its brand image. Research the brand thoroughly and be ready to discuss how you can embody and promote its values within the concession. Show that you understand their customer base and what exceptional service means to them.
✨Prepare for Commercial Discussions
Familiarize yourself with retail KPIs and sales strategies. Be ready to discuss how you've previously analyzed sales performance and implemented strategies to exceed targets. Highlight your experience in developing business plans and marketing strategies.
✨Demonstrate Operational Knowledge
The role requires adherence to various operational procedures. Be prepared to discuss your experience with inventory control, compliance targets, and HR processes. Show that you can manage P&L budgets effectively and create a safe environment for both staff and customers.
