At a Glance
- Tasks: Be the first point of contact for customers, ensuring exceptional service during the festive season.
- Company: Join Aspinal of London, a luxury brand known for its beautiful products and outstanding service.
- Benefits: Enjoy generous commission, staff discounts, and opportunities for extra shifts.
- Other info: Fast-paced environment with potential for future opportunities beyond Christmas.
- Why this job: Experience the excitement of Christmas while helping customers find the perfect gifts.
- Qualifications: Enthusiasm for luxury and a passion for customer service are key.
The predicted salary is between 24334 - 29742 £ per year.
Aspinal of London, the iconic British luxury lifestyle brand, is looking for enthusiastic Christmas Temporary Customer Services Advisors to join our team at our Head Office in Fernhurst, West Sussex. Christmas is one of the most exciting and important times of the year at Aspinal. As we enter our busiest trading season, we are looking for additional team members to join us as soon as possible and support us through to January.
As part of our Customer Services team, you will be at the heart of the Aspinal experience, helping customers with their Christmas purchases and ensuring they receive the exceptional level of service expected from a luxury brand. At Aspinal, we are passionate about beautiful products, outstanding service and creating memorable experiences. We bring the same approach to our people, creating a welcoming, supportive and fast-paced environment where everyone plays an important part in delivering an exceptional Christmas for our customers. If you love luxury, enjoy helping people and thrive in a busy environment, we would love to hear from you.
WHAT YOU'LL BE DOING
- First point of customer contact over phone and email
- Acting as a brand ambassador, responsible for ensuring that every interaction on our calls and emails exceeds our customers' expectations
- Working to team sales and satisfaction targets
- Owning the customer journey from order through to delivery and aftercare
- Providing excellent customer service and resolving issues
- Leading by example during every customer interaction
SHIFT DETAILS
- Location: Aspinal House, Midhurst Road, Highfield, West Sussex, GU27 3HA
- Contract: Temporary, Christmas peak - September to January 2027
- Hours: 9:00am - 6:00pm
- Availability: Days worked are set on a rota covering Monday to Sunday, with two days off each week (for example, working Tuesday to Saturday, with Sunday and Monday off)
- Getting Here: Aspinal House is located on Midhurst Road, close to Fernhurst and approximately 4 miles from Haslemere. The nearest bus stop is just a 2-minute walk from us, with regular services connecting to Haslemere and Midhurst.
WHY JOIN US THIS CHRISTMAS
- Generous sales-based commission
- Regular chances to win Aspinal of London products throughout the season
- Additional shifts available for anyone who wants extra hours
- A generous staff discount on the full Aspinal collection
- Strong performers will be considered for extended contracts and future opportunities with Aspinal
Customer Services Agent: Christmas Temp in Haslemere employer: Aspinal of London
Aspinal of London is an exceptional employer, offering a vibrant and supportive work culture that prioritises employee growth and development. Located in the heart of London, our team enjoys hybrid working opportunities, competitive salaries, and generous staff discounts on our luxury collections, making it a rewarding place to advance your marketing career while being part of a dynamic and creative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Agent: Christmas Temp in Haslemere
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Aspinal of London.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Aspinal of London. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Agent: Christmas Temp in Haslemere
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Aspinal of London.
How to prepare for a job interview at Aspinal of London
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Aspinal of London's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Aspinal of London offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
