Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the face of luxury service, creating unforgettable customer experiences.
- Company: Join a prestigious brand known for quality and excellence.
- Benefits: Enjoy competitive pay, training, and generous staff discounts.
- Why this job: Make meaningful connections while working in a supportive team environment.
- Qualifications: Confident communicator with a passion for detail and customer service.
- Other info: Hybrid working available, with at least 3 days in our Fernhurst office.
The predicted salary is between 30000 - 42000 £ per year.
We are currently looking for talented individuals to join our Customer Services Team at our Fernhurst office. This is more than just a support role where you’ll be a true Brand Ambassador, creating outstanding experiences that reflect our values and elevate our customer journey from start to finish. If you are a confident communicator with a passion for luxury service and detail then please get in touch. This role does offer hybrid working but it will require attendance in the office in Fernhurst at least 3 days a week.
Duties:
- Act as the first point of contact across all of Aspinal’s sales channels — online, phone, and email.
- Own the full customer journey: from purchase to delivery and aftercare.
- Turn every interaction into a relationship, building loyalty and identifying opportunities to delight (and sell).
- Collaborate with a high-performing team to meet and exceed satisfaction and sales goals.
- Lead by example, bringing energy, empathy, and polish to every conversation.
Benefits:
- A competitive salary.
- Comprehensive training and ongoing development.
- Generous staff discount on our beautifully crafted collections.
- A supportive, inspiring work culture that invests in your growth.
Customer Services Advisor in Fernhurst employer: Aspinal of London
Contact Detail:
Aspinal of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Fernhurst
✨Tip Number 1
Get to know the company inside out! Research Aspinal’s values and products so you can speak confidently about how you can enhance the customer journey. This shows you’re not just another applicant, but someone who genuinely cares about the brand.
✨Tip Number 2
Practice your communication skills! Since this role is all about creating outstanding experiences, try role-playing with a friend or family member. Focus on being friendly, empathetic, and polished in your responses—just like you would with a customer.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take that first step towards an exciting career with us.
We think you need these skills to ace Customer Services Advisor in Fernhurst
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for luxury service shine through. We want to see how you can create outstanding experiences and build relationships with customers, so share any relevant experiences that highlight your passion!
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the posting, like 'Brand Ambassador' and 'customer journey', to show us you understand what we're looking for and how you fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your skills and experiences that directly relate to the role. This will help us see your potential as a Customer Services Advisor.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Aspinal!
How to prepare for a job interview at Aspinal of London
✨Know the Brand Inside Out
Before your interview, take some time to research Aspinal and its values. Understand their product range and what sets them apart in the luxury market. This knowledge will not only impress your interviewers but also help you articulate how you can embody their brand as a Customer Services Advisor.
✨Showcase Your Communication Skills
As a Customer Services Advisor, communication is key. Prepare examples of how you've effectively handled customer interactions in the past. Think about times when you turned a challenging situation into a positive experience. Practising these scenarios will help you convey your confidence and passion for delivering exceptional service.
✨Demonstrate Your Team Spirit
Collaboration is crucial in this role, so be ready to discuss how you work well within a team. Share experiences where you contributed to team goals or supported colleagues. Highlighting your ability to lead by example and bring energy to the team will resonate well with the interviewers.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your genuine interest in the role and the company. Ask about the training process, team dynamics, or how success is measured in the Customer Services Team. Thoughtful questions can leave a lasting impression and demonstrate your enthusiasm for the position.
