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- Tasks: Join our team as a Customer Services Advisor, focusing on repairs admin and customer interactions.
- Company: Aspinal of London is a luxury fashion brand dedicated to exceptional customer experiences.
- Benefits: Enjoy comprehensive training, ongoing coaching, and a supportive team environment.
- Why this job: Be a Brand Ambassador and make a real impact on customer satisfaction and sales.
- Qualifications: Passion for customer service and teamwork; experience in retail is a plus.
- Other info: Work permit required for non-passport holders; apply through the official channel.
The predicted salary is between 24000 - 36000 £ per year.
Luxury fashion lifestyle brand, Aspinal of London, is hiring for our customer services team in Fernhurst with a key focus on repairs admin. At Aspinal, we do things differently. We believe in creating the most amazing experiences for both our customers and our team members. We are growing rapidly and looking for passionate and determined individuals to join us on this journey.
Requirements
As a Customer Services Advisor, you will be the first point of contact for Aspinal of London’s sales channels. You will act as our Brand Ambassador, ensuring every interaction on our virtual sales floors exceeds customer expectations. You will work towards team sales and satisfaction targets, leveraging each customer interaction into a potential sales opportunity, and owning the customer experience from order to delivery and aftercare. As a team player, you will support your colleagues, provide excellent service, resolve issues daily, and lead by example. This role also emphasizes repairs admin and supporting customers throughout their journey.
We offer:
- Comprehensive training and induction
- Ongoing training, coaching, and mentoring
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Customer Services & Repairs Admin employer: Aspinal of London
Contact Detail:
Aspinal of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services & Repairs Admin
✨Tip Number 1
Familiarise yourself with Aspinal of London's brand values and customer service philosophy. Understanding their commitment to creating amazing experiences will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. Being able to share specific stories will showcase your problem-solving skills and your ability to enhance the customer journey.
✨Tip Number 3
Research common challenges in customer service roles, especially in the luxury sector. Being knowledgeable about potential issues and how to handle them will impress your interviewers and show that you're proactive and ready to tackle the role's demands.
✨Tip Number 4
Network with current or former employees of Aspinal of London on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Customer Services & Repairs Admin
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Services & Repairs Admin position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, particularly any roles that involved repairs or administrative tasks. Use bullet points for clarity and focus on achievements that demonstrate your ability to exceed customer expectations.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your understanding of the luxury brand experience. Mention specific examples of how you've successfully handled customer interactions and resolved issues in the past, showcasing your problem-solving skills.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Aspinal of London
✨Understand the Brand
Before your interview, take some time to research Aspinal of London. Familiarise yourself with their products, values, and customer service philosophy. This will help you demonstrate your passion for the brand and show that you're a good fit for their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight situations where you resolved issues or turned a negative experience into a positive one. This will illustrate your ability to handle customer interactions effectively.
✨Emphasise Teamwork
Since the role requires collaboration with other team members, be ready to discuss how you work well in a team environment. Share examples of how you've supported colleagues in the past and contributed to a positive team dynamic.
✨Prepare for Repair Scenarios
Given the focus on repairs admin, think about potential repair scenarios you might encounter. Be prepared to discuss how you would handle customer inquiries related to repairs, ensuring you convey empathy and a solution-oriented mindset.
