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- Tasks: Be the go-to person for customer queries across online, phone, and email.
- Company: Join Aspinal, a luxury brand known for its exceptional craftsmanship and service.
- Benefits: Enjoy a generous staff discount and ongoing training in a supportive environment.
- Other info: Work in a high-performing team that values energy, empathy, and professionalism.
- Why this job: Become a Brand Ambassador and create memorable experiences while growing your skills.
- Qualifications: Confident communicator with a passion for luxury service and attention to detail.
The predicted salary is between 28800 - 43200 £ per year.
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We\’re currently looking for talented individuals to join our Customer Services Team at our Haslemere office. This is more than just a support role; you\’ll be a true Brand Ambassador, creating outstanding experiences that reflect our values and elevate our customer journey from start to finish. If you are a confident communicator with a passion for luxury service and attention to detail, please get in touch.
Duties:
- Act as the first point of contact across all of Aspinal\’s sales channels — online, phone, and email.
- Own the full customer journey: from purchase to delivery and aftercare.
- Turn every interaction into a relationship, building loyalty and identifying opportunities to delight (and sell).
- Collaborate with a high-performing team to meet and exceed satisfaction and sales goals.
- Lead by example, bringing energy, empathy, and professionalism to every conversation.
- Provide comprehensive training and ongoing development.
- Enjoy a generous staff discount on our beautifully crafted collections.
- Be part of a supportive, inspiring work culture that invests in your growth.
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Customer Services Advisor employer: Aspinal of London
Contact Detail:
Aspinal of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with Aspinal's brand values and product range. Understanding what makes our luxury service unique will help you convey your passion during interviews and demonstrate that you're a perfect fit for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations about customer service scenarios. Being able to articulate how you would handle various situations can showcase your confidence and ability to build relationships with customers.
✨Tip Number 3
Network with current or former employees of Aspinal, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 4
Prepare examples from your past experiences that highlight your attention to detail and ability to create outstanding customer experiences. Relating these stories during your interview can effectively demonstrate your suitability for the Customer Services Advisor role.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for luxury service and your ability to create outstanding customer experiences. Use specific examples from your past experiences to demonstrate your communication skills and attention to detail.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or related fields. Showcase your ability to build relationships and exceed customer expectations, as these are crucial for the role at Aspinal.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Aspinal of London
✨Showcase Your Communication Skills
As a Customer Services Advisor, you'll need to demonstrate your ability to communicate clearly and confidently. Prepare examples of how you've effectively handled customer inquiries in the past, whether through phone, email, or face-to-face interactions.
✨Emphasise Your Passion for Luxury Service
This role requires a genuine passion for providing exceptional service. Be ready to discuss what luxury service means to you and how you can embody that in your interactions with customers. Share any relevant experiences that highlight your commitment to high-quality service.
✨Demonstrate Relationship-Building Skills
The job involves turning interactions into lasting relationships. Think of specific instances where you've successfully built rapport with customers or clients. Highlight your ability to identify opportunities to delight customers and enhance their experience.
✨Prepare for Team Collaboration Questions
Since collaboration is key in this role, be prepared to discuss how you've worked effectively within a team. Share examples of how you've contributed to team goals and supported your colleagues, showcasing your energy and professionalism.