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- Tasks: Be the face of our brand, creating amazing customer experiences across all channels.
- Company: Join a luxury brand known for its exceptional service and supportive culture.
- Benefits: Enjoy a competitive salary, generous discounts, and ongoing training.
- Why this job: Make a real impact by building relationships and delighting customers every day.
- Qualifications: Confident communicator with a passion for luxury service and attention to detail.
- Other info: Hybrid working available, with at least 3 days in our Fernhurst office.
The predicted salary is between 30000 - 42000 £ per year.
We are currently looking for talented individuals to join our Customer Services Team at our Fernhurst office. This is more than just a support role where you’ll be a true Brand Ambassador, creating outstanding experiences that reflect our values and elevate our customer journey from start to finish. If you are a confident communicator with a passion for luxury service and detail then please get in touch. This role does offer hybrid working but it will require attendance in the office in Fernhurst at least 3 days a week.
Duties:
- Act as the first point of contact across all of Aspinal’s sales channels — online, phone, and email.
- Own the full customer journey: from purchase to delivery and aftercare.
- Turn every interaction into a relationship, building loyalty and identifying opportunities to delight (and sell).
- Collaborate with a high-performing team to meet and exceed satisfaction and sales goals.
- Lead by example, bringing energy, empathy, and polish to every conversation.
Benefits:
- A competitive salary.
- Comprehensive training and ongoing development.
- Generous staff discount on our beautifully crafted collections.
- A supportive, inspiring work culture that invests in your growth.
Customer Services Advisor employer: Aspinal of London
Contact Detail:
Aspinal of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company inside out! Research Aspinal’s values and products so you can speak confidently about how you can enhance the customer journey. This shows you’re not just another applicant, but someone who genuinely cares about the brand.
✨Tip Number 2
Practice your communication skills! Since this role is all about creating outstanding experiences, make sure you can articulate your thoughts clearly and with enthusiasm. Role-play with a friend or in front of a mirror to nail that confident delivery.
✨Tip Number 3
Show off your passion for luxury service! Think of examples from your past experiences where you’ve gone above and beyond for customers. This will help you stand out as someone who truly embodies the brand ambassador spirit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our Customer Services Team at Fernhurst.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for luxury service shine through. We want to see how much you care about creating outstanding customer experiences, so share any relevant stories or examples that highlight your passion.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the posting and demonstrate how your skills align with our values. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Services Advisor position. Highlight your communication skills and attention to detail!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aspinal of London
✨Know the Brand Inside Out
Before your interview, take some time to research Aspinal and its values. Understand their product range and what sets them apart in the luxury market. This knowledge will help you demonstrate your passion for the brand and show that you're ready to be a true Brand Ambassador.
✨Showcase Your Communication Skills
As a Customer Services Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to refine your responses and ensure you can handle various situations with ease.
✨Emphasise Your Customer-Centric Approach
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you turned challenges into opportunities to build loyalty and enhance the customer journey. This will illustrate your commitment to creating outstanding experiences.
✨Be Ready for Team Collaboration Questions
Since this role involves working closely with a high-performing team, be prepared to discuss your teamwork experiences. Think of specific instances where you contributed to a team's success or helped resolve conflicts, showcasing your energy and empathy in collaborative settings.
