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- Tasks: Provide support for Microsoft Dynamics NAV, troubleshoot issues, and enhance system performance.
- Company: Aspinal of London, a luxury brand known for its iconic products.
- Benefits: Competitive salary, generous discounts, birthday day off, and professional growth opportunities.
- Why this job: Join a creative team and contribute to the development of luxury products.
- Qualifications: 5+ years of NAV experience, SQL Server knowledge, and strong troubleshooting skills.
- Other info: Hybrid role with opportunities for career advancement and specialisation.
The predicted salary is between 36000 - 60000 £ per year.
MS Dynamics NAV Support Technician with Systems Development
Aspinal of London are looking for an experienced Microsoft Dynamics NAV 2017 Support Specialist with a minimum of 5 years’ hands-on experience in supporting, maintaining, and enhancing NAV environments. The successful candidate will serve as the first point of contact for NAV-related incidents and service requests, while also taking ownership of system configuration, troubleshooting, and continuous improvement initiatives.
This role requires strong NAV technical knowledge, familiarity with its underlying database (SQL Server), and the ability to work closely with both end-users and developers to resolve issues, streamline processes, and contribute to system enhancements.
This is a hybrid role which will involve attendance at the office in Fernhurst.
Key Responsibilities
- Provide 1st and 2nd line support for Microsoft Dynamics NAV 2017 across all functional areas (Finance, Warehousing, Sales, Purchasing, and Inventory).
- Investigate, diagnose, and resolve user issues, including:
- Posting errors, dimension conflicts, and general ledger reconciliation issues.
- Sales order, purchase order, and warehouse process failures.
- Permission set and role-based access issues.
- Perform basic NAV configuration and setup, such as:
- Chart of Accounts, posting groups, VAT setup.
- Item categories, inventory costing methods, and warehouse locations.
- User roles, permission sets, and security filters.
- Work directly with the SQL Server back-end to investigate data integrity issues, run queries, and support reporting requirements.
- Maintain and troubleshoot C/AL customisations within NAV 2017 (with a view to exposure to AL in future Business Central upgrades).
- Collaborate with external partners and 3rd line developers on escalated issues and system enhancements.
- Support data migrations, upgrades, and testing during system projects.
- Produce and maintain documentation, including functional specifications, user guides, and knowledge base articles.
- Provide user training and best practice guidance across business teams.
Required Technical Skills & Competencies
- 5+ years of hands-on experience with Microsoft Dynamics NAV (ideally NAV 2017, but earlier versions acceptable).
- Strong knowledge of core NAV modules: Finance, Sales & Marketing, Purchase, Inventory, and Warehouse.
- Proficiency with C/AL development language for NAV 2017 (basic code review, debugging, and modifications).
- Solid experience with Microsoft SQL Server: writing queries, investigating data issues, and supporting SSRS/Jet/Power BI reporting.
- Good understanding of NAV permissions and security model (roles, permission sets, security filters).
- Demonstrated ability to troubleshoot NAV-specific errors (posting issues, table locks, item ledger entries, dimension conflicts, etc.).
- Strong documentation, communication, and stakeholder management skills.
Desirable
- Experience working with Jet Reports, SSRS, or Power BI for NAV reporting.
- Familiarity with integration tools/APIs for connecting NAV to third-party systems (EDI, eCommerce platforms, etc.).
- Exposure to Business Central (AL development) as a future upgrade path.
- ITIL awareness for structured incident and problem management.
Development Path
While this role is focused on NAV 2017 support and optimisation, the successful candidate will also be supported to expand into:
- Advanced C/AL development and transition to AL for Business Central.
- Specialisation in finance or supply chain modules.
- Involved in NAV upgrade and migration projects.
- Becoming a key subject-matter expert (SME) and internal trainer for Dynamics NAV/BC.
Qualifications
- Degree in IT, Computer Science, Business Systems, or equivalent practical experience.
- Microsoft Dynamics NAV certification (advantageous but not mandatory).
- SQL Server/Database Administration certification (advantageous).
- Experience working on a helpdesk
What Aspinal Offers
- Proactive, resourceful, and solutions-focused.
- Opportunity to contribute to the development of iconic British luxury products.
- Exposure to the full product lifecycle from concept to launch.
- Professional growth and training within a supportive, creative team.
- Competitive salary
- Generous Discount
- Birthday Day Off
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MS Dynamics NAV Support Technician with Systems Development employer: Aspinal of London Limited
Contact Detail:
Aspinal of London Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MS Dynamics NAV Support Technician with Systems Development
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to MS Dynamics NAV. We recommend setting up mock interviews with friends or using online platforms to get comfortable discussing your experience and technical skills.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific challenges you've faced with NAV and how you resolved them. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace MS Dynamics NAV Support Technician with Systems Development
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics NAV and SQL Server. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills: In your application, mention specific examples of how you've tackled NAV-related issues in the past. We’re looking for someone who can troubleshoot effectively, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Aspinal of London!
How to prepare for a job interview at Aspinal of London Limited
✨Know Your NAV Inside Out
Make sure you brush up on your Microsoft Dynamics NAV 2017 knowledge. Be ready to discuss specific modules like Finance, Sales, and Inventory, and prepare examples of how you've tackled common issues like posting errors or dimension conflicts.
✨SQL Skills Are Key
Since you'll be working closely with SQL Server, it’s crucial to demonstrate your ability to write queries and troubleshoot data integrity issues. Practise explaining how you've used SQL in past roles to support reporting requirements or resolve user issues.
✨Showcase Your Troubleshooting Skills
Prepare to share real-life scenarios where you've diagnosed and resolved NAV-specific errors. Highlight your approach to problem-solving and how you collaborate with users and developers to streamline processes.
✨Documentation Matters
Aspinal values strong documentation skills, so be ready to discuss how you've produced user guides or knowledge base articles in the past. Bring examples if possible, and emphasise your ability to communicate complex information clearly.
