Senior Supervisor

Aspiga is an award-winning sustainable fashion brand and a certified B Corporation. We're committed to ethical production, responsible sourcing and putting people and the planet first. We operate across e-commerce, wholesale, and retail working with artisans and suppliers in Kenya and India to produce stylish collections made from natural and sustainable material.

Location: London

The role of Shop Assistant Manager is to assist in the management of the store 3 days a week covering weekends too and to deliver the agreed KPI’s and business plans for Aspiga. We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion.

• Reporting into the London Shop Manager and Retail Manager, assisting in the management of the store to ensure sales and profit targets are achieved.
• Ensuring consistent delivery of Aspiga’s customer service experience, leading by example and by exceptional interactions with the customer.
• Giving customers key style advice and tips for how to style Aspiga seasonal outfits and accessories.
• Providing excellent customer service by upholding and informing customers of Aspiga’s values on sustainability and ethical fashion.
• Assisting in administrative tasks such as uploading the weekly staff rota and stock requests, inputting emails onto our customer database, ensuring stock is accurately inputted into our system, noting customer footfall and feedback, doing regular stock takes and reordering shop essentials.
• Always behaving in a manner that represents the values of the Aspiga brand and adhering to company guidelines and policies.
• Ensuring marketing materials such as brochures and ‘Aspiga Loves’ are displayed in the shops and handed out.
• Constantly ensuring that the shop is tidy and well organised at all times, always adhering to our Brand Guidelines on shop presentation and customer service.
• Ensuring the sustainable fit outs for the store are delivered and implemented on time.
• Undertaking frequent stock takes, checking stock in store is selling, noting best sellers, feedback to the SM high and low sell throughs.
• Ensure company and brand standards are maintained as well as adhering to H&S guidelines.
• Supporting and helping to deliver in-store events, ensuring customers feel welcomed, engaged and aligned with the Aspiga brand experience.
• Assisting with event preparation, including store set-up, customer outreach, and post-event feedback collection.
• Confidently using Shopify and Google Sheets for day-to-day store operations, including stock management, reporting, customer data input and performance tracking.
• Assisting with basic in-store social media activity when required, including capturing content, supporting promotions and engaging with customers around Aspiga’s social platforms.
• Helping to drive community engagement by encouraging customers to follow Aspiga on social channels and sign up to the mailing list during store visits and events.

Flexible schedule; available to work over the weekends.

• Develops good working relationships within the business.
• Maintain professional behaviour in the workplace.
• Be respectful of others.

• Confident and outgoing; able to effectively communicate the brand story.
• Organized, comfortable with administrative tasks, able to multitask, prioritise and delegate tasks.
• Ability to work in a fast-paced environment and is hands-on.
• Ability to communicate effectively with customers and staff.
• Confident operating Google Sheets and Shopify.
• Excellent communication skills and the ability to work cross-functionally.
• A proactive and pragmatic approach to problem solving is also essential.
• Attention to detail is a must.
• Ability to work under pressure and to meet deadlines.