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- Tasks: Assist in managing a sustainable fashion store and deliver exceptional customer service.
- Company: Aspiga, an award-winning sustainable fashion brand committed to ethical practices.
- Benefits: Flexible schedule, diverse work environment, and the chance to promote sustainability.
- Why this job: Join a mission-driven team and make a positive impact on fashion and the planet.
- Qualifications: Strong communication skills, experience with Google Sheets and Shopify, and a passion for sustainability.
- Other info: Opportunity for career growth in a dynamic retail environment.
The predicted salary is between 28800 - 43200 £ per year.
Aspiga is an award-winning sustainable fashion brand and a certified B Corporation. We're committed to ethical production, responsible sourcing and putting people and the planet first. We operate across e-commerce, wholesale, and retail working with artisans and suppliers in Kenya and India to produce stylish collections made from natural and sustainable material.
Location: London
The role of Shop Assistant Manager is to assist in the management of the store 3 days a week covering weekends too and to deliver the agreed KPIs and business plans for Aspiga. We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion.
Core responsibilities- Reporting into the London Shop Manager and Retail Manager, assisting in the management of the store to ensure sales and profit targets are achieved.
- Ensuring consistent delivery of Aspiga's customer service experience, leading by example and by exceptional interactions with the customer.
- Giving customers key style advice and tips for how to style Aspiga seasonal outfits and accessories.
- Providing excellent customer service by upholding and informing customers of Aspiga's values on sustainability and ethical fashion.
- Assisting in administrative tasks such as uploading the weekly staff rota and stock requests, inputting emails onto our customer database, ensuring stock is accurately inputted into our system, noting customer footfall and feedback, doing regular stock takes and reordering shop essentials.
- Always behaving in a manner that represents the values of the Aspiga brand and adhering to company guidelines and policies.
- Ensuring marketing materials such as brochures and 'Aspiga Loves' are displayed in the shops and handed out.
- Constantly ensuring that the shop is tidy and well organised at all times, always adhering to our Brand Guidelines on shop presentation and customer service.
- Ensuring the sustainable fit outs for the store are delivered and implemented on time.
- Undertaking frequent stock takes, checking stock in store is selling, noting best sellers, feedback to the SM high and low sell throughs.
- Ensuring company and brand standards are maintained as well as adhering to H&S guidelines.
- Supporting and helping to deliver in-store events, ensuring customers feel welcomed, engaged and aligned with the Aspiga brand experience.
- Assisting with event preparation, including store set-up, customer outreach, and post-event feedback collection.
- Confidently using Shopify and Google Sheets for day-to-day store operations, including stock management, reporting, customer data input and performance tracking.
- Assisting with basic in-store social media activity when required, including capturing content, supporting promotions and engaging with customers around Aspiga's social platforms.
- Helping to drive community engagement by encouraging customers to follow Aspiga on social channels and sign up to the mailing list during store visits and events.
- Flexible schedule; available to work over the weekends.
- Develops good working relationships within the business.
- Maintain professional behaviour in the workplace.
- Be respectful of others.
- Confident and outgoing; able to effectively communicate the brand story.
- Organized, comfortable with administrative tasks, able to multitask, prioritise and delegate tasks.
- Ability to work in a fast-paced environment and is hands-on.
- Ability to communicate effectively with customers and staff.
- Confident operating Google Sheets and Shopify.
- Excellent communication skills and the ability to work cross-functionally.
- A proactive and pragmatic approach to problem solving is also essential.
- Attention to detail is a must.
- Ability to work under pressure and to meet deadlines.
Senior Supervisor in London employer: Aspiga UK
Contact Detail:
Aspiga UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Supervisor in London
✨Tip Number 1
Get to know Aspiga's brand story inside out! When you walk into that interview, be ready to chat about their commitment to sustainability and ethical fashion. Show us that you’re not just a fit for the role, but also a passionate advocate for their values.
✨Tip Number 2
Practice your customer service skills before the big day! Think of scenarios where you can demonstrate how you'd handle different customer interactions. We want to see you shine in delivering that exceptional customer experience Aspiga is known for.
✨Tip Number 3
Don’t forget to showcase your organisational skills! Be prepared to discuss how you manage tasks like stock takes and admin duties. We love candidates who can juggle multiple responsibilities while keeping everything running smoothly.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Aspiga family. Let’s get you on board!
We think you need these skills to ace Senior Supervisor in London
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let your love for sustainable fashion shine through! We want to see how you connect with Aspiga's values and how you can contribute to our mission of ethical production.
Tailor Your Experience: Make sure to highlight any relevant experience you have in retail or customer service. We’re looking for someone who can deliver exceptional customer experiences, so share examples that showcase your skills in this area!
Be Authentic: We value diversity and authenticity at Aspiga. Don’t be afraid to let your personality come through in your application. Share your unique story and what makes you a great fit for our team!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining the Aspiga family!
How to prepare for a job interview at Aspiga UK
✨Know Your Brand Inside Out
Before the interview, make sure you’re well-versed in Aspiga's mission and values. Understand their commitment to sustainability and ethical fashion. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your People Skills
As a Senior Supervisor, you'll need to demonstrate excellent communication and relationship-building skills. Prepare examples of how you've successfully interacted with customers and colleagues in the past. Highlight any experience you have in leading teams or managing customer service.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving abilities. Think about times when you had to manage stock, handle customer complaints, or organise events. Be ready to discuss how you would approach these situations at Aspiga.
✨Demonstrate Your Organisational Skills
Since the role involves administrative tasks and multitasking, be prepared to talk about your organisational strategies. Share specific tools or methods you use to keep track of tasks, manage schedules, and ensure everything runs smoothly in a fast-paced environment.
