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For Companies At a Glance
- Tasks: Manage customer inquiries and ensure satisfaction through effective problem-solving.
- Company: Aspiga, an award-winning sustainable fashion brand in London.
- Benefits: Join a passionate team and contribute to a sustainable future.
- Why this job: Be part of a brand that values sustainability and customer experience.
- Qualifications: 1-2 years of retail customer service experience and strong communication skills.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Aspiga, an award-winning sustainable fashion brand located in London, is seeking a dedicated Customer Service Representative to enhance our customer experience. The ideal candidate will have 1-2 years of retail customer service experience and excellent communication skills.
Responsibilities include managing customer inquiries via multiple platforms and ensuring customer satisfaction through effective problem-solving and knowledge of the brand.
Customer Experience Associate – E‐commerce & Brand in London employer: Aspiga UK
Contact Detail:
Aspiga UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Associate – E‐commerce & Brand in London
✨Tip Number 1
Get to know Aspiga and its values inside out. When you understand the brand's mission and sustainable practices, you can tailor your conversations to show how you align with their ethos. This will make you stand out as a candidate who truly cares about the brand.
✨Tip Number 2
Practice your communication skills! Since the role involves managing inquiries across multiple platforms, try role-playing different customer scenarios with friends or family. This will help you think on your feet and respond effectively during interviews.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples from your past experiences. Think of specific situations where you turned a negative customer experience into a positive one. This will demonstrate your ability to handle challenges and keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Experience Associate – E‐commerce & Brand in London
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for sustainable fashion shine through! We want to see how your values align with Aspiga's mission, so share any relevant experiences or insights that highlight your enthusiasm for the brand.
Tailor Your Experience: Make sure to customise your application to reflect your 1-2 years of retail customer service experience. We’re looking for specific examples of how you've handled customer inquiries and resolved issues, so don’t hold back on those details!
Communicate Clearly: Excellent communication skills are key for this role. Keep your application clear and concise, using straightforward language. We appreciate a friendly tone, so feel free to let your personality come through while remaining professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Aspiga!
How to prepare for a job interview at Aspiga UK
✨Know the Brand Inside Out
Before your interview, make sure you research Aspiga thoroughly. Understand their values, mission, and product range. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous retail experience where you successfully handled customer inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Practice Effective Communication
Since excellent communication skills are key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering potential questions.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company culture, team dynamics, or customer service strategies. This shows that you’re engaged and serious about the role, plus it gives you valuable insights into whether Aspiga is the right fit for you.
