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For Companies At a Glance
- Tasks: Shape and deliver AI solutions to enhance customer experience in financial services.
- Company: Global consultancy with a focus on innovation and collaboration.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by driving AI initiatives in the banking sector.
- Qualifications: Experience as an AI Product Owner or Digital Product Manager in financial services.
- Other info: Join a dynamic team and influence the future of banking with AI.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (Hybrid)
Overview
We are supporting a global consultancy in the search for an AI Product Owner to work as a strategic consultant with financial services clients. This role sits within the financial services industry and focuses on shaping, delivering, and measuring AI-driven solutions that improve customer experience and operational outcomes. The AI Product Owner will work closely with banking clients and report into the local Practice Lead.
Key Responsibilities
- Customer Experience & Measurement
- Measure and analyse customer-facing channels to assess the impact of AI solutions, including existing initiatives such as customer service chatbots and automation solutions.
- Define product and customer experience metrics upfront, prior to business case development, aligned with the product vision, client expectations, and business objectives.
- Establish post-deployment measurement frameworks to track customer satisfaction, channel effectiveness, and ROI.
- Product & CX Strategy
- Define, visualize, and optimize end-to-end customer journeys, identifying pain points and opportunities for AI enhancement.
- Ensure AI and technology enablement aligns with customer journeys and business goals.
- Support post-deployment measurement through appropriate tagging, analytics, and instrumentation.
- Technical & Domain Expertise
- Demonstrate strong technical understanding of AI models, including Generative AI and Agentic AI.
- Translate technical AI capabilities into clear business value propositions.
- Drive outcomes and adoption across technology, operations, and support functions to enable organizational change through AI.
- Interaction & Communication
- Act as a bridge between technical teams and business stakeholders.
- Communicate progress, insights, value, and risks clearly to senior stakeholders.
- Provide regular status updates, dashboards, and reporting on AI initiatives.
- Cross-functional Leadership
- Operate as a T-shaped professional with depth in retail banking, customer experience, and technology.
- Influence and collaborate across client teams, internal development units, and external partners.
- Delivery Management
- Define scope, goals, and deliverables in collaboration with stakeholders.
- Develop and maintain detailed roadmaps and delivery timelines.
- Prioritise features and initiatives based on user needs, business impact, and technical feasibility.
- Track delivery using KPIs and adjust plans as required.
- Manage risks, dependencies, and resourcing.
- Facilitate reviews, retrospectives, and continuous improvement.
- Ensure quality assurance and testing standards are met prior to release.
What We’re Looking For
- Proven experience as an AI Product Owner, Digital Product Manager, or similar role within financial services.
- Strong understanding of customer journey mapping, CX funnel analysis, and omnichannel engagement.
- Hands-on experience defining and tracking product and CX metrics.
- Technical fluency across AI model design, deployment, and evaluation, including Generative and Agentic AI.
- Strong stakeholder management, communication, and presentation skills.
- Comfortable operating in complex, regulated banking environments.
Nice to Have
- Prior consulting experience working with banking clients.
- Strong awareness of current AI trends in financial services.
- Experience facilitating workshops and strategic sessions.
AI Product Owner employer: aspexx.
Contact Detail:
aspexx. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Product Owner
✨Tip Number 1
Network like a pro! Get out there and connect with people in the financial services and AI sectors. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects related to AI and customer experience. This is a great way to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions specific to AI Product Owner roles. Think about how you would measure customer satisfaction or define product metrics. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Tailor your application to highlight your experience in AI and customer journey mapping, and let us help you land that dream job!
We think you need these skills to ace AI Product Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the AI Product Owner role. Highlight your experience in financial services and any relevant AI projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about AI and how you can enhance customer experiences. We love seeing genuine enthusiasm for the role and our mission.
Showcase Your Technical Skills: Don’t shy away from detailing your technical expertise, especially around AI models like Generative and Agentic AI. We’re looking for someone who can bridge the gap between tech and business, so make that clear in your application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at aspexx.
✨Know Your AI Inside Out
Make sure you brush up on your knowledge of AI models, especially Generative and Agentic AI. Be ready to explain how these technologies can drive business value in financial services. This will show that you’re not just familiar with the tech, but you understand its practical applications.
✨Master Customer Journey Mapping
Since this role focuses heavily on customer experience, be prepared to discuss how you would define and optimise customer journeys. Bring examples of how you've identified pain points and implemented AI solutions to enhance customer interactions in previous roles.
✨Communicate Like a Pro
You’ll need to act as a bridge between technical teams and business stakeholders, so practice articulating complex ideas in simple terms. Prepare to share how you’ve effectively communicated progress and insights to senior stakeholders in the past.
✨Showcase Your Delivery Management Skills
Be ready to talk about your experience in defining project scopes, goals, and deliverables. Highlight how you’ve used KPIs to track delivery and adjust plans as needed. This will demonstrate your ability to manage risks and ensure quality assurance in a fast-paced environment.
