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OVERVIEW
To work within Aspers Stratford to provide a technical support service with regard to machine faults, diagnosis, installations and pre preventative maintenance.
PRINCIPAL ACCOUNTABILITIES
- Responsibility for organising the technicians within the casino so they can effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.
- Provide regular updates with respect to regional issues to gaming product support manager and Club management.
- To be the first point of contact for the other technicians when it comes to advice on solving issues.
- Ensure internal customers are kept informed at all stages of progress with regard to machine faults.
- Observe all machine accounting systems and maintain security procedures relating to this and provide support to the casino where necessary.
- Anticipate machine faults and be proactive in dealing with these and reporting these back to the gaming product support manager
- To adhere to company SLA targets in relationship to gaming equipment repairs.
- Hold responsibility for making sure Pre Preventative Maintenance for the equipment is carried out within the club and ensuring appropriate records are kept. Responsibility within the club to ensure the technicians are compliant with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.
- Be the first point of contact in the club and assist the project team when required with equipment installs and gaming floor moves.
- Assist the gaming product support manager with project work of which will be beneficial to all technicians.
PERSONAL SKILLS & EXPERIENCE
- A self-starter able to work autonomously yet also be a great team leader.
- Demonstrates excellent communication skills and the ability to communicate at all levels.
- Have extensive knowledge of all gaming equipment.
- Have good planning skills.
- An ability to solve problems.
- Be responsible for driving machine standards.
- Ability to form strong working relationships across the business with both internal and external customers.
- An understanding of all relevant gaming legislation, regulations and guidelines.
- Good computer skills with knowledge of Microsoft office products.
Please note that this role functions in a business that operates evenings and weekends, and as such full flexibility is required. The role will be expected to be available to work for any requirements within Company &this will mean evening & weekend obligations outside of normal working hours.
40 hours minimum per week as necessary to meet business demands. Some UK travel with overnight stays should be expected.
Please be advised that you will be required to evidence your right to working the UK should your application be shortlisted for an interview.
If you are interested in applying for this position and possess the necessary skills and attitude, please forward your updated curriculum vitae, together with a cover letter of application to email address below.
Following a recent acquisition of Aspers, employment would be with Genting Casinos
AMRT1_UKCT
Senior Gaming Technician employer: Aspers Casino
Aspers Stratford, now part of Genting Casinos, is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. With a focus on teamwork and communication, employees benefit from comprehensive training opportunities and the chance to work with cutting-edge gaming technology in a vibrant casino environment. The flexibility of working hours, including evenings and weekends, allows for a unique work-life balance while being part of a leading name in the gaming industry.
Contact Detail:
Aspers Casino Recruiting Team
