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- Tasks: Provide top-notch customer support across various channels in a fast-paced environment.
- Company: Join a dedicated team focused on delivering exceptional service to Newcastle residents.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Make a real difference by helping people and resolving their issues effectively.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Work Monday to Friday, 8:30am to 4:30pm, in a dynamic and rewarding role.
The predicted salary is between 30000 - 42000 £ per year.
Our client is looking for a Customer Service Advisor in the NE7 Region.
Role Overview: Provide high-quality customer support in a fast-paced contact centre and reception environment. The role involves responding to customer enquiries (Newcastle Residents) across multiple channels, resolving issues efficiently, and supporting critical services such as Telecare while maintaining professionalism, empathy, and accuracy.
Main Duties:
- Handle customer enquiries via telephone, digital channels, and face-to-face interactions, aiming to resolve issues at the first point of contact.
- Manage challenging situations calmly, including potentially life-critical Telecare (Ostara) calls and dispatch support.
- Accurately record customer interactions and outcomes using internal systems and CRM platforms.
- Monitor CCTV services and maintain high attention to detail when reviewing and updating system information.
Responsibilities:
- Deliver excellent customer service by building rapport, understanding needs, and providing appropriate solutions.
- Achieve customer service, quality, and operational KPIs within a target-driven environment.
- Handle and resolve customer complaints in line with organisational policies and procedures.
- Work collaboratively with internal and external stakeholders while maintaining professionalism and supporting organisational values.
Shift Patterns: Monday - Friday 8:30am - 4:30pm
Customer Service Advisor in Newcastle upon Tyne employer: Aspen Wolf (U.K) Ltd
Contact Detail:
Aspen Wolf (U.K) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. We want to sound confident and articulate when discussing our experience and how it relates to providing top-notch customer service.
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows that we’re engaged and keen to learn more about the role and the company culture. Plus, it gives us a chance to see if it’s the right fit for us!
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation for the opportunity and reiterate our enthusiasm for the role. Let’s make sure we stand out in their minds!
We think you need these skills to ace Customer Service Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in handling customer enquiries and resolving issues, as this will show us you understand what we're looking for.
Showcase Your Skills: We want to see your skills in action! Mention any relevant experience with CRM platforms or handling challenging situations. This will help us see how you can contribute to our team right from the start.
Be Professional Yet Personable: While professionalism is key, don’t forget to let your personality shine through. We value empathy and rapport-building, so share examples of how you've connected with customers in the past.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Aspen Wolf (U.K) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities, especially handling enquiries and managing challenging situations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Empathy and Professionalism
Since the role involves dealing with potentially life-critical calls, it's crucial to convey empathy and professionalism during your interview. Prepare examples from your past experiences where you've successfully managed difficult customer interactions, showcasing your ability to remain calm and supportive under pressure.
✨Familiarise Yourself with CRM Systems
As you'll be using internal systems and CRM platforms, it’s a good idea to brush up on your tech skills. If you have experience with similar systems, be ready to discuss it. If not, do a bit of research on common CRM tools to show your willingness to learn and adapt.
✨Showcase Your Team Spirit
Collaboration is key in this role, so be prepared to talk about how you work with others. Share specific examples of how you've successfully collaborated with colleagues or stakeholders in the past. This will highlight your ability to fit into their team and contribute positively to the workplace culture.