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- Tasks: Be the friendly face of customer service, handling enquiries and providing admin support.
- Company: Join a supportive team in a thriving Durham-based organisation.
- Benefits: Enjoy a stable Monday to Friday schedule with competitive pay.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28000 - 32000 £ per year.
Our client in the Durham area are looking for a Customer Services Assistant - Grade 5 (Customer Services and Call Centre).
Shift pattern: Monday - Friday 8.30 - 5
Main Duties include, but are not limited to:
- Providing first point of contact for enquiries (telephone and IT systems)
- Delivering reception and general admin support
- Triage and track progress of enquiries (email, telephone, webform)
Customer Service Assistant - Grade 5 employer: Aspen Wolf (U.K) Ltd
Contact Detail:
Aspen Wolf (U.K) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Grade 5
✨Tip Number 1
Make sure you know the ins and outs of customer service! Brush up on common queries and how to handle them. This will help you shine during any interviews.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or face-to-face, being clear and friendly is key. We recommend role-playing with a friend to get comfortable.
✨Tip Number 3
Don’t forget to showcase your admin skills! Be ready to discuss how you've managed tasks in the past. We all know that organisation is crucial in customer service roles.
✨Tip Number 4
Apply through our website! It’s super easy and we’re here to support you every step of the way. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Customer Service Assistant - Grade 5
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and admin support. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Assistant role. We love seeing enthusiasm and a personal touch, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be handling enquiries in this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Aspen Wolf (U.K) Ltd
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Customer Service Assistant. Familiarise yourself with the main duties listed in the job description, like handling enquiries and providing admin support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Customer Service Assistant, clear communication is crucial. Practice answering common interview questions out loud, focusing on clarity and tone. You might even want to role-play with a friend to simulate the interview environment. This will help you feel more at ease when discussing your experience and skills.
✨Prepare Examples of Your Experience
Think of specific examples from your past work or volunteer experiences that demonstrate your customer service skills. Be ready to share stories about how you handled difficult situations or provided excellent support. This will give the interviewer a clear picture of how you can contribute to their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you determine if it's the right fit for you. Consider asking about the team dynamics, training opportunities, or what a typical day looks like for a Customer Service Assistant in their company.