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- Tasks: Process prescriptions and handle patient queries in a busy doctor's surgery.
- Company: Join a friendly and supportive team at Aspen Medical Practice.
- Benefits: Flexible shifts, training provided, and a chance to make a difference.
- Why this job: Be the vital link between patients and their medications in a caring environment.
- Qualifications: Strong communication skills and attention to detail; customer service experience is a plus.
- Other info: Opportunity for growth in a dynamic healthcare setting.
The predicted salary is between 12 - 16 £ per hour.
We are looking to recruit a Prescription Clerk to join our friendly and supportive medicines team in a busy doctor's surgery in Gloucester. As a prescription clerk, you will work alongside a team of prescription clerks, pharmacists, and pharmacy technicians as well as more broadly with other professions within the surgery.
We are looking for individuals with strong communication skills and the ability to communicate with our patients and other colleagues in a professional manner. Previous customer service experience is desirable. You will be working in a busy and sometimes stressful environment, and you will become an important member of a friendly and supportive team. The role requires excellent literacy and numeracy skills and the ability to problem solve on a day-to-day basis relating to your work. Previous prescription clerking, reception or pharmacy experience is desirable but not essential as training will be given.
This is a shift-based job role with hours ranging from 25 to 30 hours per week and a minimum of 4 shifts per week (open to more). Due to our staffing requirements, at least one shift would be on a Friday afternoon. Please note that shifts are usually a mixture of 08:00-13:30, 13:30-18:30 or a long day of 08:00-18:30 with a 30-minute unpaid break.
Main duties of the job:- Processing repeat prescription requests
- Handling prescription queries online, via the phone or face to face from patients, carers, families and health professionals
- Working with clinical systems
- Ensuring legal and safe issuing of medication
You will be the main point of contact for patient enquiries about their prescriptions, so resilience is important, as is a caring and empathetic communication style as you will be liaising on sensitive medical information.
Key attributes required are:- Ability to work under pressure and manage multiple tasks.
- Excellent attention to detail.
- The successful candidate may be asked to perform any of the team's tasks.
Aspen Medical Practice is a single practice Primary Care Network (PCN) and takes full advantage of the additional resources this brings. We have over 30,000 patients and cover 3 sites. We have a large and growing team of clinicians and a strong multi-disciplinary approach to providing high quality care. Our size gives us the opportunity to be at the forefront of change and to adopt new technology and diagnostics to better serve the needs of our patient population. We have a new purpose-built health centre as our main site and have 2 smaller branch surgeries.
Aspen Medical Practice is an equal opportunities employer.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Prescription Clerk in Gloucester employer: Aspen Medical Practice
Contact Detail:
Aspen Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prescription Clerk in Gloucester
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on Aspen Medical Practice. Understanding their values and how they operate will help you connect with the team during your chat.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and colleagues, it’s crucial to show off your ability to communicate clearly and empathetically. Role-play common scenarios to boost your confidence.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experiences where you successfully handled stressful situations or resolved issues. This will demonstrate your resilience and ability to work under pressure.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our friendly team.
We think you need these skills to ace Prescription Clerk in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for the Prescription Clerk role, make sure to highlight any relevant experience in your application. Whether it's customer service or teamwork, let us know how you effectively communicate with others.
Be Detail-Oriented: Attention to detail is crucial in this job, especially when handling prescriptions. In your application, mention any experiences where you've had to be meticulous and accurate, as this will show us you're a great fit for the role.
Emphasise Your Resilience: Working in a busy environment can be challenging, so it’s important to demonstrate your ability to handle pressure. Share examples of how you've managed stressful situations in the past, and how you maintained a positive attitude while doing so.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and get back to you quickly. Plus, it shows us you're keen on joining our friendly team!
How to prepare for a job interview at Aspen Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Prescription Clerk. Familiarise yourself with processing prescriptions, handling queries, and the importance of patient confidentiality. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples from your past experiences where you've effectively communicated with patients or colleagues. Think about times when you handled difficult situations with empathy and professionalism, as these stories will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving, especially in a busy environment. You might be asked to describe a time when you had to manage multiple tasks under pressure. Highlight your ability to stay calm and focused while ensuring accuracy and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle busy periods. This not only shows your interest in the role but also helps you gauge if the practice is the right fit for you.