About us
Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions.
We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism.
Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.
The role
- To design and execute an effective claims operations strategy that provides analytics and insights to drive continuous improvement across the global claims function and associated internal departments.
- Build effective tools and governance to ensure all regulatory and operational reporting is accurate and delivered within required timelines.
- Our Aspen Values are expected to be reflected in the delivery and performance of every role.
Key accountabilities
Specific accountabilities assigned to the role of Head of Claims Technical Excellence:
- Design, delivery, and management of the outsourcing arrangements and related model for claims, incl. BPO and CoE via strategic partners
- Lead and oversee the portfolio of claims and the related resources that are contracted to administer and manage the outsourced claims – ensuring that SLAs, and KPIs are implemented and adhered to, and any risks and referrals are pro-actively dealt with to protect claims performance
- Oversee and implement technical claim management improvements to target and enable technical excellence, via technical claims governance & reporting, technology changes, and business intelligence via data & MI
- Manage and oversee the development of a technical education programme, tasks, and activities – within the outsourced provider(s) and the Aspen lead claims team
- Lead continuous improvement initiatives via process and or technology change – that will enhance quality of claims handling, claims service, and business outcomes, incl. leakage, reserving, indemnity control
Skills & experience
Desirable personal attributes aligned to what success looks like in the role:
- Independent challenger - ability to innovate and challenge, utilising consultative questioning, current norms to drive change within the global claims function, and work with people of varying backgrounds and organisational levels
- Knowledgeable practitioner – deals confidently with uncertainty, leans into difficult conversations while lowering the pressure of resistance
- Highly organised with a demonstrated ability to multi-task, analyse and problem solve issues with minimal guidance
- Strong problem-solving skills with the ability to think, influence and act strategically
- Effective communicator – structures insights into clear messages and effectively engages others within group claims function, as well as internal stakeholders
- Change agent – leverages a skilful understanding of persuasion and influence, knowing which techniques to deploy while remaining an advisor to the claims leadership team
Other
We're committed to making Aspen a great place to work, where you're rewarded and recognised for your efforts. As well as your pay and discretionary performance related bonus, you'll also enjoy a huge range of benefits. There are plenty of options available with our exciting benefits package, designed for your health, your family and to help ensure that you enjoy the most from your lifestyle.
Head of Claims Technical Excellence in London employer: Aspen Insurance
Aspen is an exceptional employer that fosters a dynamic and inclusive work environment, where respect, honesty, trust, and professionalism are at the core of our values. As an Actuary in our UK Actuarial Function, you will have the opportunity to engage in meaningful projects, develop your skills, and collaborate with talented colleagues while being rewarded for your achievements. Our commitment to employee growth and a supportive culture makes Aspen a fantastic place to advance your career in the insurance industry.
