About us
Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions.
We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism.
Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.
The role
Contributes to the preparation and implementation of the operational team plans to ensure these include operational considerations for delivery.
Key responsibilities/actions may include:
- Investigate and resolve Claims in a professional manner to provide excellent Claims handling service avoiding always claims leakage.
- Claims processing and data management to support the delivery of a superior Claims service.
- Manage disputed Claims and other material Claims issues to resolve and settle claims on an economic basis
Key accountabilities
Key Result Areas
- Deal with telephone or correspondence queries for brokers, clients and our contracted 3rd parties or make appropriate referrals.
- Organise the provision of administrative services, maintain records and provide management information.
- Operate and utilise the in-house IT systems and that of external service providers for data input, reporting, data interrogation and report generation as required, including:
- Review and chase up of non-moving claims
- Manual entry of claims data onto internal systems
- Large loss reporting
- Coding of claims (event coding, triage/volatility codes)
Strategy and Planning
- Contributes to the preparation and implementation of the operational team plans to ensure these include operational considerations for delivery
- Determines own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives.
Policy, Process and Procedures
- Adheres to standards, instructions, and good practice to minimise risk and maximise efficiency.
- Documents new reporting/data specifications; and assists end users in the use of the systems and new processes implemented and to ensure processes/activities are in line with internal and regulatory requirements and standards.
- Refers upwards to ensure all policy, procedure and audit requirements are strictly adhered to and that solutions represent best practice.
- Undertakes reviews of reporting activities in order to identify, execute improvements that will increase efficiency.
- Ensure that estimates and billings are calculated correctly by clients and brokers and that Aspen’s share has also been correctly calculated
- Identify, investigate and determine coverage issues so as to ensure that the company’s liability is in line with its contractual commitments
Environmental Awareness/Customer Focus
- At all times provide a professional service to brokers and clients to uphold the reputation of the Company
- Ensure that base premiums have been received before making Claim payments
Skills & experience
Knowledge And Experience
- Relevant knowledge of Claims and/or Products and Policies in appropriate area
- Working knowledge of company systems
- Understanding of class specific Products, Policy and/or Claims knowledge
- Broad experience of working in a Claims environment within a specialized/complex Claims area (preferred)
- Broad experience in Policy products, understanding and interpretation of contractual language
Other
We're committed to making Aspen a great place to work, where you're rewarded and recognised for your efforts. As well as your pay and discretionary performance related bonus, you'll also enjoy a huge range of benefits. There are plenty of options available with our exciting benefits package, designed for your health, your family and to help ensure that you enjoy the most from your lifestyle.
Claims Adjuster in London employer: Aspen Insurance
Aspen is an exceptional employer that fosters a dynamic and inclusive work environment, where respect, honesty, trust, and professionalism are at the core of our values. As an Actuary in our UK Actuarial Function, you will have the opportunity to engage in meaningful projects, develop your skills, and collaborate with talented colleagues while being rewarded for your achievements. Our commitment to employee growth and a supportive culture makes Aspen a fantastic place to advance your career in the insurance industry.
