Senior Claims Adjuster (Gobal Excess Casualty)

Join to apply for the Senior Claims Adjuster role at Aspen Insurance Group. Aspen is seeking a Senior Claims Adjuster for their Global Excess Casualty division, based in London. This is an exceptional opportunity to join a respected global insurer renowned for its commitment to excellence, innovation, and supportive leadership.

In this pivotal role, you will be entrusted with managing complex and high-value claims, providing expert guidance across the business, and driving continuous improvement initiatives that shape the future of claims handling. Aspen's inclusive culture values collaboration, knowledge sharing, and professional growth, offering you the chance to work alongside knowledgeable colleagues in a dynamic environment where your expertise will be recognised and nurtured.

With a focus on flexibility, professional development, and meaningful impact, this position is ideal for someone who thrives in a communal setting and is passionate about delivering outstanding service to clients and stakeholders.

What you’ll do

• Play a central role in managing the global excess casualty account.
• Evaluate complex cases, collaborating closely with both internal teams and external partners.
• Produce insightful reports for senior leaders, ensuring all processes adhere strictly to regulatory requirements.
• Identify areas for process enhancement through analytics-driven insights.
• Act as a trusted referral point for your colleagues.
• Contribute to the preparation and implementation of operational team plans ensuring alignment with wider business strategies and priorities.
• Manage a small team of 2, ensuring they handle notifications to the level of agreement.
• Partner with colleagues to perform data analysis work, providing valuable insights that drive performance improvement within the claims function.
• Investigate and resolve specialist claims issues professionally to deliver excellent service with minimal leakage.
• Proactively manage estimates and billings calculated by clients and brokers, resolving discrepancies promptly.
• Pursue subrogation, contribution, and other recovery opportunities as appropriate to maximise recoveries for the business.
• Support the development of relationships with internal teams such as Underwriters as well as external customers including brokers and clients.
• Produce regular statistical and analytical claims information for Portfolio Managers, Risk Managers, and Senior Management.

What you bring

• Proven expertise in handling North American casualty claims.
• Significant exposure to regulated environments where accuracy, compliance, and timely delivery are paramount.
• Experience in challenging cases requiring careful negotiation with multiple parties.
• Extensive experience in North American claims handling.
• Experience with Lloyd's handling requirements and Bermuda policy wording.
• A deep understanding of delegated authority arrangements as well as third-party claims management.
• Proficient in using Electronic Claims File (ECF) system.
• Excellent interpersonal skills for building positive relationships with colleagues and external partners.
• A customer-oriented approach to deliver high-quality service tailored to the needs of clients, brokers, underwriters, and internal stakeholders.
• Advanced investigative skills for thorough analysis of complex or disputed claims scenarios.
• Recognised qualifications or substantial practical knowledge of insurance regulatory frameworks.

What sets Aspen apart

Aspen stands out as an employer due to its unwavering dedication to fostering an inclusive workplace where every voice is valued. The company actively invests in employee wellbeing through flexible working arrangements designed around individual needs. Professional development is embedded into daily practice via ongoing training opportunities, mentorship programmes, and open forums for sharing best practices.

The leadership team champions transparency while encouraging input from all staff members regardless of tenure or title. Employees benefit from being part of a global network that leverages collective knowledge yet remains agile enough to respond quickly when challenges arise.

What’s next

If you are ready to take the next step in your career by joining Aspen's collaborative Global Excess Casualty team as a Senior Claims Adjuster, we encourage you to apply now!

We are committed to creating an inclusive recruitment experience. If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you.