Senior Claims Adjuster (Gobal Excess Casualty)

Join to apply for the Senior Claims Adjuster (Gobal Excess Casualty) role at Aspen Insurance Group

Aspen is seeking a Senior Claims Adjuster for their Global Excess Casualty division, based in London. This is an exceptional opportunity to join a respected global insurer renowned for its commitment to excellence, innovation, and supportive leadership. In this pivotal role, you will be entrusted with managing complex and high-value claims, providing expert guidance across the business, and driving continuous improvement initiatives that shape the future of claims handling.

Aspen\’s inclusive culture values collaboration, knowledge sharing, and professional growth, offering you the chance to work alongside knowledgeable colleagues in a dynamic environment where your expertise will be recognised and nurtured. With a focus on flexibility, professional development, and meaningful impact, this position is ideal for someone who thrives in a communal setting and is passionate about delivering outstanding service to clients and stakeholders.

What you\’ll do

As a Senior Claims Adjuster, you will play a central role in managing the global excess casualty account. Your day-to-day activities will involve evaluating complex cases, collaborating closely with both internal teams and external partners, producing insightful reports for senior leaders, and ensuring all processes adhere strictly to regulatory requirements. You will be instrumental in identifying areas for process enhancement through analytics-driven insights while also acting as a trusted referral point for your colleagues.

• Contribute to the preparation and implementation of operational team plans ensuring alignment with wider business strategies and priorities.
• Manage a small team of 2, ensuring they handle notifications to the level of agreement and act as the point of referral.
• Partner with colleagues to perform data analysis work, providing valuable insights that drive performance improvement within the claims function.
• Investigate and resolve specialist claims issues professionally to deliver excellent service with minimal leakage.
• Proactively manage estimates and billings calculated by clients and brokers, resolving discrepancies promptly to maintain trust and accuracy.
• Pursue subrogation, contribution, and other recovery opportunities as appropriate to maximise recoveries for the business.
• Support the development of relationships with internal teams such as Underwriters as well as external customers including brokers and clients.
• Produce regular statistical and analytical claims information for Portfolio Managers, Risk Managers, and Senior Management to enable effective monitoring.

What you bring

In joining Aspen as a Senior Claims Adjuster you bring not only proven expertise in handling North American casualty claims. Your background includes significant exposure to regulated environments where accuracy, compliance, and timely delivery are paramount. You have honed your skills through years of working on challenging cases requiring careful negotiation with multiple parties—always striving for solutions that balance commercial interests with fairness. Beyond technical acumen, your approachable manner makes you an invaluable mentor who enjoys helping others develop their capabilities.

• Extensive experience in North American claims handling.
• Experience with Lloyd\’s handling requirements and Bermuda policy wording.
• A deep understanding of delegated authority arrangements as well as third-party claims management from both technical and commercial perspectives is required.
• Proficient in using Electronic Claims File (ECF) system
• Excellent interpersonal skills are necessary for building positive relationships with colleagues across various levels of the organisation as well as external partners.
• A customer-oriented approach ensures that you consistently deliver high-quality service tailored to the needs of clients, brokers, underwriters, and internal stakeholders alike.
• Advanced investigative skills support thorough analysis of complex or disputed claims scenarios leading to fair outcomes for all parties involved.
• Recognised qualifications or substantial practical knowledge of insurance regulatory frameworks underpin your ability to provide expert advice when needed.

What sets Aspen apart

Aspen stands out as an employer due to its unwavering dedication to fostering an inclusive workplace where every voice is valued. The company\’s commitment extends beyond simply meeting business targets; it actively invests in employee wellbeing through flexible working arrangements designed around individual needs. At Aspen, professional development is more than just a buzzword—it\’s embedded into daily practice via ongoing training opportunities, mentorship programmes led by seasoned experts like yourself, and open forums for sharing best practices across disciplines. The leadership team champions transparency while encouraging input from all staff members regardless of tenure or title—a testament to their belief in communal progress over individual achievement. Employees benefit from being part of a global network that leverages collective knowledge yet remains agile enough to respond quickly when challenges arise. Whether it\’s through cross-functional projects or regular feedback sessions aimed at continuous improvement, Aspen provides an environment where talented professionals can flourish both personally and professionally while making meaningful contributions toward shared goals.

What\’s next

If you are ready to take the next step in your career by joining Aspen\’s collaborative Global Excess Casualty team as a Senior Claims Adjuster, we encourage you to apply now!

Apply today by clicking on the link provided—your journey towards making a real impact at Aspen starts here.

We are committed to creating an inclusive recruitment experience. If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at adjustments@robertwalters.com to discuss further.

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