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- Tasks: Lead a team in Production Support, driving improvements and resolving issues.
- Company: Deutsche Bank is a leading global bank with a strong commitment to diversity and inclusion.
- Benefits: Enjoy hybrid working, competitive salary, 30 days' holiday, and flexible perks.
- Why this job: Join a culture of continuous learning and innovation while making a real impact.
- Qualifications: Experience in Production Application Support, ITIL practices, and leadership skills required.
- Other info: Be part of establishing a new team in the UK for a follow-the-sun support model.
The predicted salary is between 43200 - 72000 £ per year.
Production Support Manager
Deutsche Bank Birmingham, United Kingdom Apply now Posted 30 days ago Permanent Competitive
Production Support Manager
Deutsche Bank Birmingham, United Kingdom Apply now
Job Description:
Job Title Production Support Manager
Location Birmingham
Corporate Title Vice President
Corporate Bank Technology is looking for a motivated Production Support Engineer for our Corporate Bank Cash Management Technology platforms.
You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions as a Production Support Engineer. In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Training and mentoring new and existing team members, supporting the resolution of issues and conflicts, and preparing reports and meetings. You will be creating a new team alongside the Department Lead and be involved at a senior level across all the teams in the same Functional Area.
What we\’ll offer you
A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That\’s why we are committed to providing an environment with your development and wellbeing at its centre.
You can expect:
- Hybrid Working – we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
- Competitive salary and non-contributory pension
- 30 days\’ holiday plus bank holidays, with the option to purchase additional days
- Life Assurance and Private Healthcare for you and your family
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
- The opportunity to support a wide ranging CSR programme + 2 days\’ volunteering leave per year
Your key responsibilities
- Influence and impact across the wider support space, including applications from outside the immediate area. You will be a leader, and mentor, and take pro-active charge of Production Support, driving change and innovation in the applications, and be the regional lead for a suite of applications in Corporate Banking Technology
- Partner with, and influence, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production
- Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them, leading the team by example to drive this proactive continual improvement culture across the wider team
- Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues
- Event monitoring and management via a 24×7 workbench and regularly probing the service environment and acting on instruction of a run book
- Setting up the team in the UK for the first time alongside the regional lead, with a view to establishing a follow-the-sun support model for the application
Your skills and experience
- Highly experienced with Production Application Support and ITIL Practices
- Deep understanding of HP Nonstop (formerly known as Tandem) application Support and/or Development and complex IT infrastructure
- Strong knowledge of databases (Enscribe, SQL), including working experience of writing SQL scripts and queries and ENFORM
- Working experience on tools for of NonStop Operating System tools such as FUP, PATHCOM, TMF
- Experience in application performance monitoring and scheduling tools – Reflex, Multibatch, Netbatch
- Leadership and People Management experience
How we\’ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
- We value diversity and as an equal opportunities\’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)
About us
Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.
Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
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Production Support Manager employer: ASPEN - Deutsche Bank
Contact Detail:
ASPEN - Deutsche Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Manager
✨Tip Number 1
Familiarise yourself with ITIL practices and how they apply to Production Support. Understanding these frameworks will help you demonstrate your capability to drive continuous service improvement, which is a key responsibility in this role.
✨Tip Number 2
Highlight your experience with HP Nonstop applications and complex IT infrastructure. Be prepared to discuss specific examples of how you've managed or supported these systems in previous roles, as this knowledge is crucial for the position.
✨Tip Number 3
Showcase your leadership and mentoring skills. Since you'll be setting up a new team, it's important to convey your ability to lead and inspire others, as well as your experience in training team members.
✨Tip Number 4
Prepare to discuss your approach to problem-solving and automation. The role requires driving efficiencies and reducing manual work, so having concrete examples of how you've implemented automation in past positions will set you apart.
We think you need these skills to ace Production Support Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Production Support Manager position. Understand the key responsibilities and required skills, such as experience with ITIL practices and HP Nonstop application support.
Tailor Your CV: Customise your CV to highlight relevant experience in production application support and leadership. Emphasise your technical skills, particularly in databases and application performance monitoring tools, to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background makes you a perfect fit. Mention specific examples of how you've driven improvements in previous roles and your approach to mentoring team members.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Production Support Manager.
How to prepare for a job interview at ASPEN - Deutsche Bank
✨Understand the Role
Make sure you have a solid grasp of what a Production Support Manager does, especially in the context of Deutsche Bank. Familiarise yourself with their Corporate Bank Technology platforms and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Technical Skills
Be prepared to demonstrate your knowledge of HP Nonstop applications, SQL databases, and ITIL practices. You might be asked to solve a technical problem or explain how you've handled similar issues in the past.
✨Emphasise Leadership Experience
Since this role involves mentoring and leading a team, highlight your leadership experience. Share specific examples of how you've successfully managed teams, resolved conflicts, and driven change in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you've improved processes or dealt with production issues, and be ready to discuss the outcomes.
