At a Glance
- Tasks: Provide top-notch customer service and support our engineers in a dynamic office environment.
- Company: Join a friendly, family-run business with over 30 years of success.
- Benefits: Competitive salary, skill development opportunities, and a supportive team culture.
- Other info: Own transport required due to office location; flexible and adaptable candidates thrive here.
- Why this job: Be a key player in delivering excellent service and making a real difference.
- Qualifications: Strong communication skills and experience with Microsoft Office are essential.
Location: Office based - Solihull, West Midlands
Salary: £27,500 - £30,000 per annum
Vacancy Type: Full-time, Permanent
Hours: Monday to Friday - 40 hours per week - 08.30 to 17.00 / 8.00 to 16.30 (half hour unpaid break)
Established over 30 years ago, Aspen Cooling Ltd is a successful, family run refrigeration and air conditioning company based in Hockley Heath, Solihull. We pride ourselves on delivering a high quality, reliable service to our customers and fostering a friendly, supportive working environment for our team.
The Role
We are looking for an experienced and versatile Office Administrator to join our Service Helpdesk and Administration team. This is a varied role that combines customer service, scheduling support and general office administration. You'll play an important part in ensuring our engineers and customers receive an efficient, professional service every day.
Please note: Due to our office location, your own transport is essential.
Key Responsibilities
- Answer incoming telephone calls, emails and electronic service requests.
- Provide excellent customer service, responding promptly and professionally to customer enquiries.
- Liaise with engineers, customers and suppliers to ensure work is completed efficiently.
- Assist with planning and scheduling engineers' workloads.
- Update internal systems and customer portals accurately.
- Carry out general office administration, including maintaining records and supporting the wider team.
- Assist with additional administrative duties as required.
Skills and Qualifications
- Friendly, professional and confident communicating by phone and email.
- Well organised with excellent attention to detail.
- Experienced using Microsoft Excel and other Microsoft Office applications.
- Able to prioritise workloads and work effectively in a busy environment.
- Flexible, adaptable and able to respond to changing priorities.
- A strong team player with a positive, can-do attitude.
Desirable:
- Previous experience in a helpdesk, service administration or scheduling role.
- Experience using Sage.
What We Offer
- Friendly and supportive family-run business.
- Opportunities to develop your skills and progress within the company.
- A varied and rewarding role where you'll be a valued member of the team.
All offers of employment are subject to satisfactory references and a successful DBS (formerly CRB) check.
To Apply
If you feel you are a suitable candidate and would like to work for Aspen Cooling Ltd, please do not hesitate to apply.
Helpdesk / Office Administrator in Solihull employer: Aspen Cooling Ltd
Aspen Cooling Ltd is an excellent employer located in Solihull, offering a friendly and supportive work environment that values its employees. With over 30 years of experience, the company provides opportunities for skill development and career progression, ensuring that every team member feels valued and integral to the success of the business. The role of Helpdesk / Office Administrator is not only varied and rewarding but also allows you to be part of a dedicated team committed to delivering exceptional service to customers.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk / Office Administrator in Solihull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aspen Cooling Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aspen Cooling Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk / Office Administrator in Solihull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aspen Cooling Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Aspen Cooling Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aspen Cooling Ltd!
How to prepare for a job interview at Aspen Cooling Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
