Remote 2nd Line IT Support Engineer in Basildon

An established IT managed service provider in the UK is seeking an experienced IT Helpdesk Support Engineer. In this role, you will provide remote 2nd Line technical support to a growing client base of SMEs. Key responsibilities include guiding users to resolve technical issues and escalating problems to the 3rd Line Team as necessary. Ideal candidates should have problem-solving skills, familiarity with Windows systems, networking knowledge, and experience with Office 365 and anti-virus software.
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