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- Tasks: Provide remote 2nd line IT support and maintain IT documentation.
- Company: Dynamic IT services company serving Essex and London.
- Benefits: Friendly work environment with flexible hours and growth opportunities.
- Why this job: Join a motivated team and enhance your IT skills while helping clients.
- Qualifications: Experience in problem solving, Windows, and network support.
- Other info: Perfect for those who thrive under pressure and enjoy teamwork.
The predicted salary is between 30000 - 42000 £ per year.
My client is a long established, fast growing and dynamic company providing IT services to business clients throughout Essex and London. With a growing client base, they now seek an experienced 2nd Line Helpdesk Engineer to join their highly motivated team who work in a relaxed and friendly environment.
Duties:
- Provide remote 2nd line IT support to their contracted clients via phone/email
- Contribute to the maintenance of their IT documentation database
- After identifying the issue, you will talk the user through the required steps to resolve it or escalate to the relevant team as and when necessary
Experience preferred:
- Excellent problem solving skills
- Up to date Windows experience
- Network support
- Office 365, Azure, SharePoint, OneDrive
- Anti Virus Software
- Mail Filtering - Mimecast or similar
Personal qualities:
- Flexible, adaptable and calm when under pressure
- Willingness to self-develop
- Honesty and dependability
- Well presented, personable, team player
- Customer focused
Hours:
Shift pattern: 08:00 to 16:30 / 09:00 to 15:30 / 09:30 to 18:00 Monday to Friday.
2nd Line Helpdesk Engineer in Basildon employer: Aspectz
Contact Detail:
Aspectz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Helpdesk Engineer in Basildon
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for a 2nd Line Helpdesk Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your problem-solving skills. Think of real-life scenarios where you've tackled IT issues before, especially with Windows, Office 365, and network support. Being able to share these experiences will show you're the right fit for the team.
✨Tip Number 3
Don’t forget to showcase your personal qualities! Companies love candidates who are flexible, calm under pressure, and customer-focused. Be sure to highlight these traits during your conversations and interviews.
✨Tip Number 4
Finally, apply through our website! We make it super easy for you to find and apply for roles like the 2nd Line Helpdesk Engineer. Plus, it shows you're serious about joining our dynamic team. Let's get you that job!
We think you need these skills to ace 2nd Line Helpdesk Engineer in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 2nd line support, especially with Windows, Office 365, and network troubleshooting. We want to see how your skills match up with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently.
Be Personable: Since we value a friendly environment, let your personality shine through in your cover letter. Share why you’re passionate about helping others and how you work well in a team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aspectz
✨Know Your Tech Inside Out
Make sure you're up to speed with the latest Windows features, Office 365, and network support. Brush up on your knowledge of Azure, SharePoint, and OneDrive, as these are key areas for the role. Being able to discuss these technologies confidently will show that you're ready to hit the ground running.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through common IT issues you might encounter as a 2nd Line Helpdesk Engineer. Practise explaining how you would troubleshoot problems over the phone or via email. This will demonstrate your problem-solving skills and your ability to communicate effectively with clients.
✨Showcase Your Customer Focus
Since this role involves direct interaction with clients, be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to remain calm under pressure and your willingness to go the extra mile to ensure client satisfaction.
✨Be Yourself and Stay Relaxed
The company values a friendly and relaxed environment, so don’t be afraid to let your personality shine through. Be honest about your experiences and show your adaptability. Remember, they’re looking for a team player who fits well within their culture!
