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- Tasks: Lead the Service Desk team and ensure smooth operations in tech support.
- Company: Join a top tech provider revolutionizing the hospitality industry in the UK.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a cutting-edge company that values creativity and teamwork.
- Qualifications: Looking for motivated individuals with strong leadership and organizational skills.
- Other info: Ideal for those passionate about technology and customer service.
The predicted salary is between 36000 - 60000 £ per year.
Based in Braintree, my client is a leading provider of technology to the hospitality sector throughout the UK. They produce a wide range of products and solutions such as robot waiters, facial verification, mobile apps, EPoS and payment solutions.
They now seek a highly motivated and organised individual to be their Service Desk Team Leader. You will oversee the whole operation of the managed servi…
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Service Desk Team Leader employer: Aspectz Ltd
Contact Detail:
Aspectz Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader
✨Tip Number 1
Familiarize yourself with the latest technology trends in the hospitality sector, especially those related to EPoS and mobile apps. This knowledge will not only help you understand the products better but also demonstrate your passion for the industry during discussions.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in the past. Be ready to discuss your approach to motivating team members and resolving conflicts.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding their offerings, such as robot waiters and facial verification technology, will allow you to speak confidently about how you can contribute to their success.
✨Tip Number 4
Network with professionals in the hospitality tech industry. Engaging with others in the field can provide valuable insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace Service Desk Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Desk Team Leader position. Understand the key responsibilities and required skills, such as leadership, organization, and knowledge of technology solutions in the hospitality sector.
Tailor Your CV: Customize your CV to highlight relevant experience in service desk operations, team leadership, and any specific technologies mentioned in the job description. Use keywords from the job listing to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying and how your background aligns with the company's needs. Mention your experience in managing teams and your familiarity with technology solutions in the hospitality industry.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Aspectz Ltd
✨Understand the Technology
Familiarize yourself with the products and solutions offered by the company, such as robot waiters and mobile apps. This knowledge will help you demonstrate your interest and understanding of the role during the interview.
✨Show Leadership Skills
As a Service Desk Team Leader, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you successfully led a team or managed a project, highlighting your organizational skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer service challenges. Think of specific situations you've encountered and how you resolved them effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's future projects or the team dynamics. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
