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For Companies At a Glance
- Tasks: Provide IT support, installation, and administration for clients in a fast-paced environment.
- Company: Join a successful IT Managed Services Provider based in Basildon, Essex.
- Benefits: Enjoy a collaborative team culture and opportunities for skill development.
- Why this job: Perfect for tech enthusiasts eager to grow in a supportive, client-focused role.
- Qualifications: Experience in IT support, strong communication skills, and a proactive attitude are essential.
- Other info: Access to personal transport is a plus for client site visits.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity to join a well-established and successful IT Managed Services Provider based in Basildon, Essex. We’re looking for a motivated and versatile individual to join our friendly, collaborative team. This is a varied and hands-on role that combines IT support, installation, and administration — ideal for someone who thrives in a fast-paced, client-focused environment.
About the Role:
- Providing technical support to our growing business client base via phone, remote access, email, and on-site.
- Supporting and installing Windows PCs, Windows Servers, printers, routers, and Microsoft 365.
- Assisting with broadband, routers, switches, Wi-Fi access points and data cabling.
- Getting involved in telephony — supporting and administering mobile fleets, landline, and hosted systems.
- Learning about and supporting communications equipment provided to clients.
- Travel to client sites (primarily in Essex and London) — access to personal transport is a big plus.
- Working collaboratively as part of a close-knit team.
What We’re Looking For:
- Previous experience in IT helpdesk or technical support.
- Strong communication skills — clear, friendly and professional.
- A practical, proactive attitude, with a genuine interest in IT and problem-solving.
- Someone keen to expand their technical knowledge and grow within the IT support sector.
- Relevant qualifications and/or demonstrable hands-on experience.
This is an ideal opportunity for someone who wants to play a key role in a professional, high-quality service environment while continuing to develop their technical skill set.
Contact Detail:
Aspectz Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows PCs, Windows Servers, and Microsoft 365. Having hands-on experience or even personal projects involving these technologies can really set you apart during the interview.
✨Tip Number 2
Brush up on your communication skills, as strong verbal and written communication is key in IT support roles. Practising how to explain technical issues in simple terms can help you demonstrate your ability to connect with clients effectively.
✨Tip Number 3
Show your enthusiasm for learning by staying updated on the latest IT trends and technologies. Mention any relevant online courses or certifications you've completed, as this demonstrates your proactive attitude towards expanding your technical knowledge.
✨Tip Number 4
If you have access to personal transport, make sure to highlight this in your discussions. Being able to travel to client sites is a significant advantage, and it shows your commitment to providing on-site support when needed.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and technical roles. Emphasise your hands-on skills with Windows PCs, servers, and Microsoft 365, as well as any previous helpdesk experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and problem-solving. Mention specific examples of how you've successfully supported clients or resolved technical issues in the past.
Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your ability to communicate clearly and professionally with clients and team members.
Show Enthusiasm for Learning: Express your eagerness to expand your technical knowledge and grow within the IT support sector. Mention any relevant qualifications or courses you are pursuing or plan to pursue.
How to prepare for a job interview at Aspectz Ltd
✨Show Your Technical Skills
Be prepared to discuss your previous experience in IT support. Highlight specific examples where you've successfully resolved technical issues, installed systems, or provided support to clients. This will demonstrate your hands-on experience and problem-solving abilities.
✨Communicate Clearly and Professionally
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Use friendly and professional language during the interview, and be ready to explain technical concepts in a way that non-technical clients can understand.
✨Demonstrate Your Proactive Attitude
Employers love candidates who take initiative. Share examples of how you've gone above and beyond in previous roles, whether it's learning new technologies on your own or suggesting improvements to existing processes. This shows your genuine interest in IT and your commitment to providing excellent service.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. Inquire about the team dynamics, the types of projects you might work on, or opportunities for professional development. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.
