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For Companies At a Glance
- Tasks: Provide IT support, installation, and administration for clients in a fast-paced environment.
- Company: Join a successful IT Managed Services Provider based in Basildon, Essex.
- Benefits: Enjoy a collaborative team culture and opportunities for skill development.
- Why this job: Perfect for tech enthusiasts eager to grow in a dynamic, client-focused role.
- Qualifications: Experience in IT support, strong communication skills, and a proactive attitude required.
- Other info: Access to personal transport is a plus for client site visits.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity to join a well-established and successful IT Managed Services Provider based in Basildon, Essex. We’re looking for a motivated and versatile individual to join our friendly, collaborative team. This is a varied and hands-on role that combines IT support, installation, and administration — ideal for someone who thrives in a fast-paced, client-focused environment.
About the Role:
- Providing technical support to our growing business client base via phone, remote access, email, and on-site.
- Supporting and installing Windows PCs, Windows Servers, printers, routers, and Microsoft 365.
- Assisting with broadband, routers, switches, Wi-Fi access points and data cabling.
- Getting involved in telephony — supporting and administering mobile fleets, landline, and hosted systems.
- Learning about and supporting communications equipment provided to clients.
- Travel to client sites (primarily in Essex and London) — access to personal transport is a big plus.
- Working collaboratively as part of a close-knit team.
What We’re Looking For:
- Previous experience in IT helpdesk or technical support.
- Strong communication skills — clear, friendly and professional.
- A practical, proactive attitude, with a genuine interest in IT and problem-solving.
- Someone keen to expand their technical knowledge and grow within the IT support sector.
- Relevant qualifications and/or demonstrable hands-on experience.
This is an ideal opportunity for someone who wants to play a key role in a professional, high-quality service environment while continuing to develop their technical skill set.
IT Support Technician employer: Aspectz Ltd
Contact Detail:
Aspectz Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows PCs, Windows Servers, and Microsoft 365. Having hands-on experience or even personal projects involving these technologies can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your communication skills, as strong verbal and written communication is crucial for an IT Support Technician. Practising how to explain technical issues in simple terms can help you stand out when discussing your experience with potential employers.
✨Tip Number 3
Show your enthusiasm for learning by staying updated on the latest IT trends and technologies. Mentioning any recent courses or certifications related to IT support during your interview can demonstrate your commitment to professional growth.
✨Tip Number 4
If you have access to personal transport, make sure to highlight this in your discussions. Being able to travel to client sites is a big plus for this role, and it shows your willingness to go the extra mile for the team and clients.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and technical roles. Emphasise your skills in supporting Windows PCs, servers, and Microsoft 365, as well as any hands-on experience with networking equipment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and problem-solving. Mention specific examples of how you've successfully supported clients or resolved technical issues in the past.
Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your ability to communicate clearly and professionally with clients and team members.
Show Enthusiasm for Learning: Express your eagerness to expand your technical knowledge and grow within the IT support sector. Mention any relevant qualifications or training you have undertaken, and your willingness to learn on the job.
How to prepare for a job interview at Aspectz Ltd
✨Show Your Technical Skills
Be prepared to discuss your previous experience in IT support. Highlight specific examples where you successfully resolved technical issues, installed systems, or provided exceptional customer service.
✨Demonstrate Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in a clear and friendly manner. You might be asked to describe how you would assist a client over the phone or via email.
✨Express Your Proactive Attitude
Share instances where you took the initiative to solve problems or improve processes. Employers appreciate candidates who are proactive and eager to learn, so convey your enthusiasm for expanding your technical knowledge.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Brush up on common IT issues related to Windows PCs, servers, and networking equipment, and be ready to explain how you would approach these challenges.
