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- Tasks: Provide technical support via phone and remote access, resolving PC and connectivity issues.
- Company: Join a small, professional team in Tolleshunt Major, Essex, focused on customer support.
- Benefits: Enjoy a competitive salary, free parking, and opportunities for career development.
- Why this job: Gain hands-on experience with unique products and software in a supportive team environment.
- Qualifications: Previous technical support experience and excellent communication skills are essential.
- Other info: Training provided on the full product range and tailored software.
The predicted salary is between 20800 - 22400 £ per year.
Based in Tolleshunt Major near Maldon in Essex, my client seeks an additional Helpdesk Support Engineer to join their small, professional team.
Role:
- To provide technical support to a growing number of customers via telephone and remote access
- To provide technical support and updates on MS Windows
- Identify and resolve Bluetooth communication issues
- Identify and resolve WIFI issues
- To provide PC support and PC fix
- To learn about the full product range (training given)
- To learn about the company's own tailored software (training given)
Required:
- Previous PC / Technical Support experience
- A driving licence due to company location
- Excellent telephone manner / communication skills
- The desire to learn about a unique product range and associated software
- Willingness to work as a key member of a small but growing team
Offered:
- Basic salary of £26k to £28k depending on experience
- Free Parking
- Lots of opportunity for career development
- Specialist product and software training
Helpdesk Support Engineer in Maldon employer: Aspectz Ltd
Contact Detail:
Aspectz Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support Engineer in Maldon
✨Tip Number 1
Familiarise yourself with common technical issues related to MS Windows, Bluetooth, and WiFi. Being able to discuss these topics confidently during your interview will show that you're proactive and knowledgeable.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Practising how to explain technical concepts in simple terms can help you stand out as a candidate who can effectively support customers.
✨Tip Number 3
Research the company’s product range and any software they offer. Showing genuine interest and understanding of their unique offerings can impress the hiring team and demonstrate your eagerness to learn.
✨Tip Number 4
Highlight your teamwork experience in previous roles. Since this position is within a small team, showcasing your ability to collaborate and contribute positively will be key to landing the job.
We think you need these skills to ace Helpdesk Support Engineer in Maldon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous PC and technical support experience. Emphasise any relevant skills, such as troubleshooting Bluetooth and WiFi issues, as well as your communication skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your willingness to learn about their unique product range and software, and how you can contribute to their growing team.
Showcase Communication Skills: Since excellent telephone manner and communication skills are crucial for this role, consider including examples in your application that demonstrate your ability to communicate effectively with customers.
Highlight Teamwork Experience: As the role requires working as part of a small team, include any past experiences where you successfully collaborated with others. This will show your potential employer that you can be a key member of their team.
How to prepare for a job interview at Aspectz Ltd
✨Show Off Your Technical Skills
Make sure to highlight your previous experience in PC and technical support. Be prepared to discuss specific issues you've resolved, especially related to MS Windows, Bluetooth, and WIFI problems.
✨Demonstrate Your Communication Skills
Since excellent telephone manner and communication skills are crucial for this role, practice articulating your thoughts clearly. Consider doing mock interviews to refine your responses and ensure you come across as friendly and professional.
✨Express Your Willingness to Learn
The company values a desire to learn about their unique product range and software. Be ready to discuss how you approach learning new technologies and any relevant experiences that showcase your adaptability.
✨Prepare Questions About the Role
Having insightful questions ready shows your genuine interest in the position. Ask about the team dynamics, training opportunities, and what success looks like in the Helpdesk Support Engineer role.
