At a Glance
- Tasks: Provide remote 2nd Line IT support to SMEs via phone and email.
- Company: Established IT managed service provider with multiple UK offices.
- Benefits: Flexible hours, supportive team, and opportunities for skill development.
- Other info: Ideal for those who thrive under pressure and love learning.
- Why this job: Join a dynamic team and enhance your tech skills while helping clients.
- Qualifications: Experience in problem-solving, Windows, networking, and Office 365.
The predicted salary is between 30000 - 40000 £ per year.
My client is an established IT managed service provider with multiple offices in the UK. They seek an experienced IT Helpdesk Support Engineer to provide 2nd Line technical support to a growing client base of SMEs.
Role:
- Provide remote 2nd Line IT Support via phone / email
- Once the technical issue is identified you will talk the user through the steps required to resolve it or escalate it to the 3rd Line Team
Experience preferred:
- Excellent problem solving skills
- Windows 10 / 11
- Networking - IP addressing, DHCP, DNS
- Office 365, Azure, SharePoint, OneDrive
- Anti Virus Software
- Mail filtering - Mimecast or similar
You:
- Flexible, adaptable and calm under pressure
- Willingness to learn and further develop your knowledge
- Honest and dependable
- Customer focused
Shift hours: 08:00 to 16:30, 09:00 to 17:30, 09:30 to 18:00 Monday to Friday
2nd Line Helpdesk Support Engineer in Basildon employer: Aspectz Ltd
As a leading IT managed service provider, our company offers a dynamic work environment where innovation and collaboration thrive. Employees benefit from comprehensive training programmes, flexible working hours, and a strong emphasis on professional development, ensuring that you can grow your skills while contributing to a supportive team culture. Located in the UK, we pride ourselves on our commitment to customer satisfaction and employee well-being, making us an excellent choice for those seeking a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Helpdesk Support Engineer in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed service providers. They might have insider info on job openings or even refer you directly.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 10/11, networking basics, and Office 365. We want you to shine when they ask about your problem-solving approach!
✨Tip Number 3
Show off your customer service skills during interviews. Remember, being calm under pressure is key in this role. Share examples of how you've handled tough situations with clients in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line Helpdesk Support Engineer in Basildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows 10/11, networking, and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your flexible, calm approach makes you the perfect fit for our team. Keep it friendly and professional!
Show Off Your Customer Focus:Since this role is all about helping clients, make sure to include examples of how you've provided excellent customer service in the past. We love seeing candidates who genuinely care about their users!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aspectz Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, networking basics like IP addressing, DHCP, and DNS. Familiarise yourself with Office 365, Azure, and SharePoint as well. Being able to confidently discuss these topics will show that you're ready to tackle the technical challenges head-on.
✨Practice Problem-Solving Scenarios
Prepare for the interview by practising common troubleshooting scenarios. Think about how you would guide a user through resolving an issue over the phone or via email. This will not only help you articulate your thought process but also demonstrate your excellent problem-solving skills.
✨Show Your Customer Focus
Since this role is all about providing support, be ready to share examples of how you've gone above and beyond for customers in the past. Highlight your ability to stay calm under pressure and adapt to different situations, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of issues you might encounter, or opportunities for further training. This shows your willingness to learn and grow, which is something they value highly.
