1st Line Helpdesk Support

Job Description: 1st Line Helpdesk Engineer Department: Service Reporting to: 1st Line Helpdesk Team Leader/Service Director Company Description Long established and fast growing and dynamic company providing IT support services. They specialise in IT Support, Cloud and security services. Based in Basildon, Essex, they are a highly motivated organisation operating within a relaxed and friendly environment. This is an excellent opportunity to join a rapidly growing team within a well-established organisation. Your responsibilities will vary depending on the task at hand, however full training will be provided where required. Main Duties and Responsibilities * Provide remote 1st line IT support to our contracted clients via the phone/email * Contribute to the maintenance of our IT documentation database * After identifying the issue, you will talk the user through the required steps to resolve it or escalate to the relevant team as and when necessary Experienced preferred but not essential * Excellent all-round problem-solving skills * Windows 7/10/11 * Networking – IP addressing/DHCP/DNS * Office 365, Azure, Sharepoint, OneDrive * Anti Virus Software – Sophos or similar * Mail Filtering – Mimecast or similar Personal Characteristics * Flexible, adaptable and calm when under pressure * Willingness to learn and self-develop * Honest and Dependable * Well-presented, personab…