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For Companies At a Glance
- Tasks: Provide top-notch customer support and ensure satisfaction through effective communication.
- Company: Join Aspect, a leading maintenance company in London with a trusted reputation since 1995.
- Benefits: Enjoy a full-time role with opportunities for growth in a dynamic environment.
- Why this job: Be part of a team that values customer experience and offers a supportive work culture.
- Qualifications: Strong communication skills and a customer-focused mindset; sales experience is a plus.
- Other info: Work on-site in London and engage with a variety of customers daily.
The predicted salary is between 28800 - 42000 £ per year.
About Us
Aspect is a leading maintenance company based in London, providing a wide range of trade services including Plumbing, Heating, Drainage, Electrics, Air Conditioning, Leak Detection, Roofing, and Carpentry. With over 200 iconic yellow and blue vans on the road, our trusted tradespeople have been serving commercial and residential customers since 1995. We are registered with the UK's leading trade accreditation bodies and offer a workmanship guarantee to ensure peace of mind for our customers.
About the Role
This is a full-time on-site role for a Customer Service Sales Specialist at Aspect in London. As a Customer Service Sales Specialist, you will be responsible for providing excellent customer support and ensuring customer satisfaction. This includes handling phone calls with professionalism and using effective phone etiquette. You will prioritize customer service and work towards creating a positive customer experience.
Responsibilities
- Customer Support and Customer Service skills
- Customer Satisfaction and Customer Experience
- Excellent phone etiquette
- Strong communication and interpersonal skills
- Ability to multitask and prioritize
- Problem-solving skills
- Experience in sales or a customer-focused role is a plus
- Knowledge of property maintenance is a plus
Sales Agent employer: Aspect
Contact Detail:
Aspect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Agent
✨Tip Number 1
Familiarize yourself with the services offered by Aspect, such as plumbing and heating. This knowledge will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your phone etiquette by role-playing common customer service scenarios. This will prepare you to handle calls professionally and effectively, showcasing your communication skills.
✨Tip Number 3
Highlight any previous experience in sales or customer service during your discussions. Be ready to share specific examples of how you’ve successfully resolved customer issues or improved their experience.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing to discuss challenges you've faced in past roles and how you overcame them. This will show your ability to think on your feet and prioritize customer satisfaction.
We think you need these skills to ace Sales Agent
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Aspect and its services. Highlight your understanding of their trade services and how they contribute to customer satisfaction in your application.
Tailor Your CV: Customize your CV to emphasize your customer service and sales experience. Include specific examples that demonstrate your communication skills and ability to handle customer inquiries effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your problem-solving abilities. Mention any relevant experience in property maintenance or similar roles to strengthen your application.
Highlight Relevant Skills: In your application, make sure to highlight your excellent phone etiquette and interpersonal skills. Provide examples of how you've successfully managed customer interactions in the past.
How to prepare for a job interview at Aspect
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've handled difficult situations and ensured customer satisfaction, as this is crucial for the Sales Agent position.
✨Demonstrate Effective Communication
Since excellent phone etiquette is essential, practice speaking clearly and confidently. During the interview, focus on your ability to listen actively and respond thoughtfully to questions.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises where you might need to demonstrate your sales techniques or customer service skills. This will help the interviewers see how you handle real-life situations.
✨Research Aspect and Its Services
Familiarize yourself with Aspect's range of services and their commitment to customer satisfaction. Showing that you understand the company’s values and offerings will set you apart from other candidates.
